Customer Advocacy & Analyst Reference Manager

Workday • McCullom Lake, IL

1d • Hybrid

About The Position

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Workday Analyst Relations (AR) team is a strategic corporate function responsible for shaping the perceptions of the world’s most influential technology analysts. We sit at the intersection of Product, Marketing, and Sales, ensuring that Workday’s innovation story is accurately told and validated by the experts who advise our future customers. Our Customer Advocacy & Reference arm within AR is the "voice of the customer" for the analyst community, providing proof of the value Workday delivers to customers. This is a high-impact, specialized group dedicated to securing the high-quality customer evidence required for major evaluations (such as the Gartner Magic Quadrant and Forrester Wave) and managing our presence on Gartner Peer Insights. You will join a focused, collaborative team who is passionate about building deep relationships with our most successful customers and turning their success stories into the validation analysts need. We value strategic thinking, white-glove customer service, and a data-driven approach to measuring success. About the Role We are looking for a results-oriented Customer Advocacy Manager to bridge the gap between our most successful customers and the technology analyst community. Your primary mission is to ensure we have a robust, "ready-to-go" pipeline of customer references for major analyst evaluations (MQs, Waves) and to drive a consistent volume of high-quality reviews on Gartner Peer Insights.

Requirements

• Experience: 3–5 years in Customer Advocacy, Reference Management, or Analyst Relations within the B2B SaaS space.
• Domain Knowledge: Familiarity with the Gartner Peer Insights portal and customer requirements for evaluative research.
• Communication: Exceptional interpersonal skills with the ability to be clear, direct, and persuasive
• Project Management: Ability to manage high-pressure timelines while proactively preparing for future evaluations identified for participation.
• Data Driven: Comfortable tracking conversion rates from "ask" to "published review." Monitoring of Gartner Peer Insights scores with the ability to outline strategic next steps/actions.

Responsibilities

• Analyst Evaluation Support: Identify, recruit, and prep strategic customers to participate in deep-dive interviews and surveys for major analyst reports.
• Peer Review Program Management: Execute an "always-on" campaign to generate authentic reviews on Gartner Peer Insights, ensuring we meet the minimum thresholds for "Voice of the Customer" reports.
• Stakeholder Collaboration: Work closely with Sales, Customer Success, Product, and Marketing teams to identify happy customers and secure their permission to participate in AR activities.
• Reference Database Management: Maintain an organized, up-to-date database of "analyst-ready" customers, tracking their specific use cases, products, and previous participation to avoid "reference fatigue."
• Customer Coaching: Brief customers on what to expect during analyst interviews, helping them understand how to articulate their ROI and technical success effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees