Customer Advisor

Peoria Manpower•Peoria, IL

12h

About The Position

STUDENT FEE ADVISOR The Student Fees Advisor is responsible for supporting the billing needs of Bradley University’s on-ground and distance education students. This position engages with a high volume of students on a daily basis to address billing inquiries, provide accurate information, and resolve account-related concerns. The Student Fees Advisor is committed to delivering a high-quality student experience through responsive and student-centered service. This position reports directly to the Assistant Manager of Student Finance. Applicant Requirements: The Student Fees Advisor needs to have the experience and traits identified below.

Requirements

A bachelor's degree from an accredited university or college in a business-related field.
Two years’ work experience in related role will be considered in lieu of business specific bachelor’s degree
Proficiency with Microsoft Office products
Ethical standards and confidentiality
Ability to communicate well (written and verbal)
Ability to analyze, evaluate, and make tough decisions
Ability to handle confidential financial information with discretion
Strong interpersonal skills for contact with University personnel, students and external constituents
Organized, timely, and efficient
Ability to multitask effectively and have strong attention to detail
Ability to take initiative and manage projects independently

Nice To Haves

Higher Education or Non-Profit experience
Previous experience with Student Billing or similar
Two years customer service experience

Responsibilities

Primary contact for billing questions for all students
Work with students and families to set up payment plans each semester
Assist with the monthly audit on account statements
Work with the Assistant Manager – Receivables Specialist in processing payments toward past due accounts for current and past students
Assist families with questions related to 1098-Ts
Work on specialty billing programs, i.e.: Senior Citizen and Company Deferred
Work on assigned daily reports to ensure accuracy
Identify potential students of need and find solutions to help drive retention
Collaborate with various departments on campus to meet different University objectives and changing demands of higher education
Ensure compliance with applicable federal, state, and military regulations
Sit with students and families experiencing hardships to discuss their options to continue with school
Collect required Release of Information and record where appropriate
Work with Student Finance Manager and Assistant Manager – Student Finance to assist and answer questions at the student orientation billing presentation
Establish a working relationship with various departments on campus to drive inter-departmental success
Pursue and process past due payments from students
Perform regular communication to ensure compliance with all regulations
Other duties as assigned