CUSTOMER & ADMINISTRATIVE SUPPORT REPRESENTAT

Village Center Community Development District•The Villages, FL

5h•Onsite

About The Position

The Villages Community Development Districts (The District) tops the list of community development districts that continue to grow in one of the most scenic locations in The Villages, Florida. Our collective commitment to hospitality, innovation & creativity, hard work, and stewardship helps employees thrive and excel in many fields within The District. An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence, and a “drive” for accuracy to join our Customer Service team. This position requires a solid background of advanced customer service skills used daily. The incumbent will enjoy a challenging atmosphere and be part of a productive team that supports all departments within The District and our surrounding community. The District is looking for an individual with a desire to utilize their cutting-edge customer service skills. The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits. Do not pass up this opportunity to be a part of a positive, expanding organization. This frontline role is responsible for delivering a welcoming, positive, and supportive customer experience that leaves a lasting impression. Relationship building and communication are conducted primarily in person, over the telephone, through mail, or via email. The position focuses on effectively addressing customer questions, concerns, and issues, while ensuring compliance with District rules and policies. This position is often the first point of contact for customers or residents. It plays a key role in representing the District’s core values. The ideal candidate uses knowledge, attention to detail, and genuine care to create a positive experience. Strategic questioning, information gathering, critical thinking, and problem-solving are essential to delivering exceptional customer service. This position works independently while contributing to a collaborative team environment. It involves a variety of complex administrative tasks that support the operations of the customer service center, satellite offices, and administrative offices. The role also provides direct administrative support to the Assistant District Manager. As a multi-faceted position, it requires regular interaction and communication with all levels of management, internal departments, residents, the public, vendors, and other government agencies. Responsibilities are shared among other customer service representatives.

Requirements

High School Diploma, GED or equivalent; or one to three years related experience and/or training, or equivalent combination of education and experience.
Valid Florida Driver’s License required.
All candidates and employees must successfully pass background screening.
Must be proficient in Outlook, functional in Microsoft Office products, including Word, Excel, and PowerPoint
Know the Villages Community Development District's core values and what they mean: Hospitality, Hard Work, Stewardship, Creativity, and Innovation.
Be well organized and capable of working in a fast-paced environment that requires you to multitask.
Commitment to providing excellent customer service and creating a welcoming environment for all.
Possess exceptional verbal skills.
Ability to effectively work independently and/or in a group setting.
Ability to function successfully in a work environment where the workflow volume can change dramatically throughout the day.
Have the ability to effectively and confidently communicate to resolve issues for individuals from diverse backgrounds.

Nice To Haves

An associate degree or equivalent from an accredited two-year college or technical school is preferred.
Previous experience in sales, hospitality, or customer service positions required.

Responsibilities

Welcome residents and visitors; provide hospitality to all who enter, making them feel like they are at home. Determine the reason for their visit and assist with services or direct to the proper District department.
Communicate with customers in person, via email, or over the telephone. Respond to inquiries in a professional and courteous manner.
Ask strategic questions to identify the customer’s needs and either effectively resolve their issue or direct them to appropriate resources to ensure their concerns are addressed.
Work productively, both independently and within a group.
Assess, process, and adequately respond to incoming inquiries (phone, email, in person) regarding information about The District.
Use your knowledge to ask strategic questions and gather information to assist customers with their concerns.
Use all available resources to respond to telephone inquiries. This includes, but is not limited to, providing general directions, offering information on community events or programs, explaining available services, or transferring the call to the proper entity.
Represents all District Departments by providing information and answering questions at various community events, during and outside of business hours, including but not limited to Lifestyle Expo, Government Day, and other functions.
Provides support for District Workshops, Lifestyle Expo, District-sponsored events, etc.
Professionally addresses a wide range of customer concerns, delivering the highest level of service allowed under District policies.
Provides responses to resident inquiries via email, telephone, or in person.
Effectively navigate and utilize various computer software to verify information, complete data entry, and create records within the District policies and procedures for:
Issuing ID cards
Creating/disabling Gate Cards
Generating Guest Passes
Memorial Programs (Adopt-A-Bench, Veteran’s Bricks)
Effectively communicate with residents
Ensure the paperwork is completed properly
Process the transaction in the appropriate computer system
Recreational Vehicle Storage facilities
Speak with homeowners to set up or cancel a contract to rent a space
Ensure all paperwork is accurately completed
Advise on District policies/guidelines for renting in the facility
Data entry
Processes new space rentals and cancellations, notifying all appropriate District departments of changes.
Postal Facility Bulletin Boards
Answers questions regarding the policies and procedures related to bulletin board postings.
Accept any requests to post on a bulletin board, which will be reviewed by the Customer Service Manager or their designee.
Community Watch Programs (House Check, Resident Out of Area, Adult Watch)
Ensure the paperwork is completed properly
Take payment when necessary and provide receipts
Enter data into the proper computer system.
Communicate information to Community Watch within the required timeframe.
Processing payments for various services and programs.
Provide receipts for each payment processed.
Handle money according to District policies.
Run a daily report showing all payments processed.
Data entry into multiple computer systems and spreadsheets.
Recordkeeping
Maintains an efficient filing system for all documents and creates new files as needed.
Facilitates the maintenance of historical information for the department for reference- tally sheets, non-owner applications, The Villages Access Forms, ID and Gate Card spreadsheets, etc.
Performs other duties as assigned.
May be expected to perform additional duties in an emergency.