Customer Activation

Unify•New York City, NY

11d•$165,000 - $190,000•Onsite

About The Position

We’re hiring for a Customer Activation role that owns the customer relationship from the moment they begin activation all the way through renewal. You will guide customers to first value, deepen adoption, build long-term health, and influence commercial outcomes across their lifecycle. You’ll be part product expert, part activation leader, and part growth strategist to ensure every customer becomes (and stays) a high-value partner. Your work will directly shape customer outcomes, retention, expansion, and Unify’s go-to-market engine.

Requirements

3+ years in Customer Implementation, Customer Success, Account Management, Solutions, RevOps, BizOps, or similar roles in high-growth environments.
Demonstrated success owning customer relationships across activation and lifecycle.
Skilled at turning data into meaningful insights that shape customer strategy and commercial outcomes.
Structured thinker who thrives in high-ownership environments.
Excellent communicator and facilitator across executive and operational audiences.
Operates with urgency, clarity, and a bias toward measurable impact.
Deeply collaborative with Product, Sales, Support, and Data, while fully owning the customer relationship end to end.
Motivated by customer success and the revenue outcomes it unlocks.

Nice To Haves

Experience supporting or leading renewals and expansions is a strong plus.
B2B SaaS or consulting experience is a plus.
Familiarity with rev ops tools like CRMs and reporting dashboards are a plus.

Responsibilities

Lead Customer Activation
Own the customer journey from activation kickoff through onboarding, ensuring rapid time-to-value and deep early adoption.
Run structured implementation including technical setup, enablement, play tuning, testing, and building the customer’s outbound motion.
Align with stakeholders on goals, workflows, and plans that create early momentum.
Drive Adoption Throughout the Lifecycle
Guide customers post-activation through ongoing monthly touchpoints.
Ensure play health, deliverability, rep usage, and outbound excellence.
Identify adoption gaps quickly and put clear plans in place to course correct.
Maintain a strong understanding of customer outcomes, operational needs, and evolving expectations.
Own the Account Through Renewal
You are the primary strategic partner from activation through renewal.
Maintain multithreading, executive alignment, and proactive communication.
Influence renewal readiness by ensuring strong adoption, clear value, and measurable impact.
Shape Expansion & Commercial Outcomes
Identify expansion opportunities based on usage, customer maturity, and emerging needs.
Support or lead commercial conversations by framing value, ROI, and strategic impact.
Build trusted partnerships that make upsell and renewal natural extensions of strong activation and adoption.
Use Data to Guide Strategy End-to-End
Analyze activation scoring, customer behavior, feature adoption, and outbound performance to evaluate health and revenue potential.
Flag accounts for intervention, identify expansion opportunities, and create targeted plans.
Deliver insight-rich business reviews that move customers toward stronger performance and revenue outcomes.
Influence Product Across the Customer Journey
Provide Product with a tight feedback loop on friction points, feature gaps, and patterns uncovered throughout activation and lifecycle.
Collaborate to prioritize improvements that strengthen experience, adoption, and renewal outcomes.
Document and share insights to create repeatable wins across the customer base.