Customer Accounts Specialist
About The Position
We are seeking a motivated, detail-oriented professional to join our Customer Accounts team. In this hybrid role spanning customer service, accounts receivable, and collections, you will deliver responsive customer support; investigate and resolve account and order discrepancies; manage outreach and follow-up on past-due balances; and process payments, credits, and adjustments with a high degree of accuracy. Success requires strong organization, the ability to prioritize in a fast-paced environment, and clear, confident communication with customers and internal partners.
Requirements
- Previous experience in customer service, collections, or accounts receivable preferred.
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
- Detail-oriented with strong organizational skills.
- Team player with a customer-first mindset.
Responsibilities
- Respond promptly to inquiries about shortages, damages, incorrect shipments, and order status.
- Enter, update, and modify customer orders, including changes and special requests.
- Coordinate with freight carriers and FedEx to investigate and resolve lost or damaged shipments.
- Issue call tags and manage return logistics end-to-end.
- Maintain accurate customer files and assist with scheduled records purges.
- Own a portfolio of accounts across current and past-due invoices.
- Conduct timely outreach (phone/email) with payment reminders, statements, and account updates.
- Verify and update customer account information to ensure data integrity.
- Record all collection activities in internal systems and tracking spreadsheets.
- Partner with customers to reconcile accounts and resolve payment discrepancies.
- Process customer payments, including credit card transactions.
- Post cash accurately, reconcile accounts, and resolve unapplied cash.
- Issue credits and adjustments in accordance with policy and documentation requirements.
- Support month-end A/R close and maintain audit-ready records.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
