Customer Accounts Collections Specialist
About The Position
Big Rig Lending, LLC, an online marketplace lender specializing in commercial vehicle lending with nationwide coverage, currently seeks experienced Collections Specialist. Ideal candidate will focus on charge off collection efforts of department in line with our Corporate Purpose and Guiding Principles in an innovative, inside sales call center environment. This is an in person, on site role in Dalton, GA. COLLECTIONS SPECIALIST JOB RESPONSIBILITIES Complete 100-120 calls per day Review account information and facilitate collections by managing with the primary responsibility to collect delinquent accounts from clients and provide insight into A/R aging Ensure documentation of all collection attempts in appropriate systems Assist with Repo and Legal processes Quality assurance check of all documents and processes Directly initiate collection efforts by contacting past due accounts in order to resolve the account Use all skip tracing tools available to contact customers Meet or exceed minimum goal requirements based on Company objectives
Requirements
- 1-2 years as a Collections, Collections Lead, Recoveries, or closely related field with a proven ability to meet and exceed goals
- Prior relevant experience in call center collections, mortgage, commercial lending, and/or consumer lending collections strongly preferred
- Proficient and professional verbal and written communication skills
- Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
- Ability to interact effectively primarily over the telephone and through email
- Attention to detail and exceptional prioritizing and organizations skills
- Strong interpersonal, active listening, critical thinking, and analytical skills
- Flexibility to work various daytime schedules including Saturdays
Nice To Haves
- Bilingual in Spanish/English a plus
Responsibilities
- Complete 100-120 calls per day
- Review account information and facilitate collections by managing with the primary responsibility to collect delinquent accounts from clients and provide insight into A/R aging
- Ensure documentation of all collection attempts in appropriate systems
- Assist with Repo and Legal processes
- Quality assurance check of all documents and processes
- Directly initiate collection efforts by contacting past due accounts in order to resolve the account
- Use all skip tracing tools available to contact customers
- Meet or exceed minimum goal requirements based on Company objectives
Benefits
- Competitive total compensation
- Paid time off
- Paid Holidays
- 401(k) including company match
- Medical, dental, vision insurance including dependent coverage
- Company paid Life Insurance
- Company Paid Short and long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
