Customer Account Coordinator

Aston Carter•Buchanan Township, MI

26d•$29 - $29•Onsite

About The Position

Serve as the primary contact for customers requesting new utility installations, guiding them from initial inquiry through service activation. Ensure a seamless, customer-focused experience by coordinating internally and proactively managing each order.

Requirements

2+ years of utility industry experience with a Bachelor's Degree, 4+ years related experience with an Associate degree, or 6+ years related experience with a high school diploma/GED.
Experience in a role that interacts with customers.
Relevant industry experience in Construction, ACE, Telecommunications, Utilities, Manufacturing, etc.
Proficiency in any CRM software and MS Office applications.

Nice To Haves

A degree would be advantageous.

Responsibilities

Act as the single point of contact for customers, providing updates, addressing inquiries, and ensuring clear communication throughout the new install process.
Collaborate with internal departments (distribution, billing, construction) to schedule and complete installations, maintaining accurate records in CRM and proprietary systems.
Educate customers on utility services, energy efficiency, and future needs (e.g., EV chargers, expansions), aiming to anticipate and resolve issues before they arise.
Track and manage multiple orders daily (average 5 new orders per day), following up on active projects and ensuring deadlines are met.
Contribute to process improvements, with a long-term vision for a transparent, trackable customer experience (e.g., order status tracker).
Build strong working relationships with internal teams, influencing and collaborating to resolve challenges and deliver results.
Mentor and guide new team members, share best practices, and foster a cooperative, problem-solving environment.
Adjust work activities based on customer needs and time constraints, occasionally flexing hours to accommodate customer schedules.
Assist in scheduling jobs, planning project activities, and ensuring safe, effective communication of project details.
Be flexible to support the customer support team during times of high call volume during power outages.