Customer Account Specialist

SST Direct•Wilmington, DE

3d•$55,000 - $65,000

About The Position

DIRECT HIRE: Looking for an experienced Customer Account Specialist in the Bear, DE. area. The successful candidate must have demonstrated experience working with customers in a manufacturing or production-based environment. Salary Range: $55K - $65K Benefits: Medical, dental, vision, PTO, 401K, short-term disability, employee life Schedule: M - F, 8am - 5pm Role & Responsibilities: Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication Process orders from intake to invoicing for both domestic and international customers Open and maintain customer accounts and all relevant account information Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment and transportation Maintain an in-depth knowledge of existing product and material specifications Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution Appropriately communicate brand identity and corporate position at all times Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction Prepare weekly sales projections for management team Actively participate in customer forecasting with account managers Provide customer insight during annual budgeting process Participate in internal team discussions, meetings and activities in a constructive way by bringing customer knowledge and proposed solutions to these discussions Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication Process orders from intake to invoicing for both domestic and international customers Open and maintain customer accounts and all relevant account information Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment, and transportation Maintain in-depth knowledge of existing product and material specifications Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction Abide by the company Code of Conduct

Requirements

Bachelor’s degree in business administration or a related field
Equivalent work experience may be considered in lieu of a degree
2–5 years of experience in customer service, account management, or sales support — ideally in the pharmaceutical, packaging, or manufacturing industries
Proficiency with ERP systems (e.g., SAP, Oracle)
Strong Microsoft Office skills, especially Excel and Outlook

Nice To Haves

Experience working with cGMP (Current Good Manufacturing Practice) environments is a plus
Familiarity with CRM software (e.g., Salesforce) is helpful

Responsibilities

Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
Process orders from intake to invoicing for both domestic and international customers
Open and maintain customer accounts and all relevant account information
Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment and transportation
Maintain an in-depth knowledge of existing product and material specifications
Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution
Appropriately communicate brand identity and corporate position at all times
Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction
Prepare weekly sales projections for management team
Actively participate in customer forecasting with account managers
Provide customer insight during annual budgeting process
Participate in internal team discussions, meetings and activities in a constructive way by bringing customer knowledge and proposed solutions to these discussions
Abide by the company Code of Conduct