Customer Account Representative

Community Memorial Hospital•Cloquet, MN

66d•$18 - $24

About The Position

Community Memorial Hospital (CMH), a designated Critical Access hospital, is more than just a hospital. It's an independent healthcare campus that provides access to high quality primary and specialty care for Carlton County and beyond. Since 1958, CMH has provided exceptional care to our neighbors throughout Carlton County and beyond. Our team of over 400 staff and healthcare providers are guided by our mission & vision: MISSION: Your Neighbors Caring for You VISION: Community Memorial Hospital is the local health system of choice for quality health care, ensuring local access in collaboration with our local and regional partners. CMH is pleased to offer the following benefits to all regular full and part-time employees working a .5 FTE (20 hours/week) or above. Employees become eligible for all benefits on the first day of the month following their date of hire. Benefits include medical insurance, flexible spending accounts, retirement plans, short-term and long-term disability, life insurance, paid personal time off (includes vacation, sick time and holidays), funeral leave, fitness reimbursement plan, employee assistance plan, employee illness bank, and christmas club. CMH is an Equal Employment Opportunity employer. Job Summary Responsible to provide the patient with a personal representative able to answer questions on patient accounts and billing policies. Process professional claims. Resolve denials, errors, and credit balances; submit appeals; manage recurring accounts; compliant billing according to regulations.

Requirements

Experience working in a hospital or clinic business office for a minimum of 2 years.
Experience and knowledge of Medicare and Medicaid billing and claim submissions preferred and must possess or be able to pass the Medicare Billing Certificate Program within one year from start date.
Must demonstrate a strong knowledge of the patient registration process.
Must have the ability to handle multiple tasks simultaneously with tactful, courteous customer relations
Must have computer word processing skills
Requires competent written and verbal communication skills
Be capable of interacting with all levels of staff
Must have basic mathematical comprehension and be accurate in basic mathematical calculations.
Occasional travel may be required for continuing education.

Nice To Haves

Experience and knowledge of Medicare and Medicaid billing and claim submissions

Responsibilities

Provide the patient with a personal representative able to answer questions on patient accounts and billing policies.
Process professional claims.
Resolve denials, errors, and credit balances
Submit appeals
Manage recurring accounts
Compliant billing according to regulations.