Customer Account Representative – Urology – Remote

Aeroflow Career•Asheville, NC

7d•$21•Remote

About The Position

Aeroflow Health is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers. We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health. The Opportunity Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients. As a customer account representative, you will focus on: Providing exceptional customer service to patients, healthcare professionals, and insurance companies.

Requirements

Excellent Customer Service Skills
Ability to Think Critically
Exceptional Organization
High Level of Compassion
Outstanding Written and Verbal Communication
Willingness to Make Decisions Independently
Ability to Contribute to a Team
Must Be Adaptable and Willing to Learn
General Computer and Email Proficiency
High school diploma or GED equivalent
1 year of customer service experience preferred
1 year of call center experience preferred
Excellent written and verbal communication skills
Excellent critical thinking skills
Excellent De-escalation skills
Excellent active listening skills
Ability to multitask – shifting between open applications as you speak with patients
Ability to type 40+ words per minute with accuracy

Nice To Haves

Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
DME supplies, specifically with incontinence and catheters

Responsibilities

Handling a high-volume number of both incoming and outgoing phone calls daily
Updating account information, such as: product needs, insurance, contact information, etc.
Calling doctor’s offices to follow up on necessary paperwork needed
Reviewing paperwork received by a patient’s doctor
Placing resupply orders for current patients that receive incontinence supplies and catheters
Researching insurance payer requirements and understanding reimbursement procedures
Troubleshooting equipment problems and offering product changes
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned

Benefits

Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs and SO MUCH MORE!!