Customer Account Representative

Cleveland-Cliffs

4d • Onsite

About The Position

Cleveland-Cliffs Steel is currently hiring a Customer Account Representative in our Specialty department to join our West Chester, Ohio team. Our Customer Account Representative is the central resource for customer account management and support. They are responsible for managing all aspects of the order flow process including project creation, release to manufacturing and confirming logistics support for final customer delivery. The ideal candidate will enjoy working in a fast-paced team environment, where multi-tasking and managing competing demands are critical to success. Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more. Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] or call 1-[phone] and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered. Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment. Cleveland-Cliffs is the largest flat-rolled steel producer in North America. Founded in 1847 as a mine operator, Cliffs is also the largest manufacturer of iron ore pellets in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. As a team of more than 30,000 people, we proudly serve a diverse range of markets and are the largest steel supplier to the automotive industry in North America. Built on a strong safety and environmental stewardship legacy, we operate responsibly and are committed to a sustainable future. With ongoing initiatives to reduce waste, improve water conservation, and reduce carbon emissions, we promise to become North America’s leader in steelmaking and mining sustainability. Cleveland-Cliffs offers opportunities for high-performing individuals in a myriad of technical and professional disciplines. Whether in the field or office, Cleveland-Cliffs fosters an environment that empowers our employees to achieve their highest potential. Employees will be presented with a challenging and rewarding environment. A competitive compensation package, opportunities for advancement, and work-life balance all lead to a positive, passionate career at Cleveland-Cliffs.

Requirements

• High School Diploma/GED and 2 years relevant work experience or Bachelor’s degree.
• Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong problem solving, planning and decision-making skills.
• Initiative, detail orientation and problem-solving skills.
• Effectively communicates with team internally and externally.

Nice To Haves

• Experience working with mainframe applications/ ERP systems(s).
• Proven analytical capabilities.
• Intermediate level in Microsoft Excel.

Responsibilities

• Oversee customer accounts, including new customer set up, solicit price inquiries, quote prices, input customer orders and expedite material through our production facilities.
• Build strong customer relationships with internal and external customers working in a team environment.
• Possessing a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties.
• Provide day-to-day front-line customer support.
• Verify and audit manufacturing order details.
• Confirm orders have been approved for production.
• Monitor hold queues and manage data files for inter-company transfers.
• Other duties as assigned.

Benefits

• excellent total compensation package including competitive pay with variable compensation opportunity
• health insurance
• retirement plan
• education assistance
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees