Customer Account Representative

Reynolds Consumer Products • Appleton, WI

3d • $55,000 - $60,000

About The Position

Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and high-performance organization. Are looking to build a strong career> Then we have an opportunity for you! We are searching for a Customer Accounts Representative to join our team in Appleton, WI.
As a Customer Accounts Representative, you will be responsible for providing service to International and Domestic customers with a wide range of responsibility for the Presto Specialty business unit (Fresh-Lock®, Slider, Specialty Films, Geo). You will also ensure timely and accurate entry of customer sales orders into SAP, working to meet the requirements of customers while verifying items, pricing, delivery dates, applying miscellaneous charges, and ensuring proper invoicing.
You will have the opportunity to Make Great Things Happen!
If you answer yes to the following…we want to meet you!
Intellectual Curiosity: Do you have an inquisitive nature?
Problem Solving: Do you have a knack for tackling issues head-on?
Entrepreneurship: Do you enjoy taking ownership of your work?
Customer Centricity: Do you always act in the best interests of the customer, putting their needs first?
Growth Mindset: Do you focus on progress rather than perfection?
Continuous Improvement: Are you never satisfied with the status quo?
Want to know more? Check out our website or connect with us on LinkedIn!
Apply today to join a fast-growing innovative company!
Not a good fit but know someone who is? Please refer them!
Local candidates only, no relocation assistance available
Join Reynolds Consumer Products and Drive Your Career across a world of opportunities!
For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at [email protected].
No recruiter calls or emails please.
RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.

Requirements

• 2+ years of related professional customer service and/or clerical experience in a manufacturing environment.
• Ability to process, prioritize, and use critical thinking skills to meet customer requirements efficiently and accurately.
• Possess excellent communication skills, critical thinking skills, pays attention to detail, is an exceptional multi-tasker, works extremely well under pressure, and has a sense of urgency.
• Able to deal with ambiguity and drive toward solutions
• Keen understanding and sense of needs (internal and external customers).
• Proficiency in MS Office

Nice To Haves

• BA/BS Degree
• Proficiency in SAP
• Knowledge of international shipping processes
• Experience in one or more of the following areas is helpful: Packaging, Supply Chain, Export Order Processing

Responsibilities

• Receive customer orders via EDI, email, and phone. Ensure timely, accurate booking of customer's sales orders into our SAP system to meet the customer's requirements.
• Work with various internal departments to resolve issues related to pricing, inventory, item changes, order shortages, transportation, and on time delivery.
• Arrange for set up of new customers and ship to sites with appropriate SAP defaults for bill to, payment terms, shipment terms, pricing, etc.
• Resolve delivery issues related to late deliveries, damages, shortages, requirements for product returns and carrier freight claims.
• May participate in other areas of Customer Support such as, Vendor Managed Inventory, capacity and customer priority teams/meetings, export shipments and document preparation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level