Customer Account Representative

Alphabe Insight Inc • Rochester, NY

11d • $56,000 - $61,000

About The Position

We are seeking a motivated and detail-oriented Customer Account Representative to join our team in Rochester, NY. As a key player in our client-facing operations, you will be responsible for managing client accounts, ensuring satisfaction, and providing solutions that align with our clients' needs. This position offers you the opportunity to be part of a fast-paced, collaborative environment where you can thrive and contribute to meaningful projects.

Requirements

• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent organizational skills and the ability to manage multiple client accounts simultaneously.
• Ability to work collaboratively in a team-oriented environment.
• Problem-solving skills and the ability to think critically under pressure.
• A proactive approach with a passion for delivering exceptional customer service.

Responsibilities

• Act as the primary point of contact for assigned client accounts, fostering strong and positive relationships.
• Coordinate and manage client requests, ensuring timely and efficient resolution.
• Provide guidance and support on branding and marketing initiatives, helping clients achieve their goals.
• Monitor account performance and provide strategic recommendations to clients.
• Collaborate with internal teams to ensure client expectations are met and exceeded.
• Maintain accurate records of client interactions and account status in our CRM system.

Benefits

• Competitive Salary: $56,000 - $61,000 per year.
• Growth Opportunities: We are committed to your professional development and provide opportunities to advance within the company.
• Comprehensive Benefits Package: Including health, dental, and vision insurance.
• Skills Development: Access to ongoing training to help you expand your skill set and grow in your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed