Customer Account Representative

Alphabe Insight Inc • Washington, DC

30d • $58,000 - $62,000 • Onsite

About The Position

We are seeking a detail-oriented and customer-focused Customer Account Representative to join our team in Washington, DC. In this role, you will serve as a key point of contact for clients, ensuring their needs are met, inquiries are resolved promptly, and accounts are managed with accuracy and care. The ideal candidate is proactive, well-spoken, and able to build strong, professional relationships.

Requirements

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving mindset with a focus on client satisfaction.
• Professional demeanor and the ability to work collaboratively with internal and external partners

Responsibilities

• Serve as the primary contact for assigned customer accounts, providing consistent and professional support.
• Manage account information, documentation, and service updates with accuracy.
• Coordinate with internal teams to resolve issues, deliver solutions, and meet client expectations.
• Maintain strong communication to ensure customer satisfaction and long-term retention.
• Monitor account activity and identify opportunities for improvement or service enhancements.
• Prepare reports, updates, and follow-ups as needed for account management.

Benefits

• Competitive salary of $58,000 – $62,000 per year.
• Clear growth opportunities and internal advancement pathways.
• Supportive and collaborative team environment.
• Skill-building opportunities in customer relations, account management, and operations.
• Full-time, on-site position offering stability and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed