Customer Account Representative

Alphabe Insight Inc • Lawrence, MA

17h • $53,000 - $58,000 • Onsite

About The Position

We are seeking a motivated and detail-oriented Customer Account Representative to join our Lawrence, MA office. In this role, you will serve as a key liaison between our company and our clients, ensuring seamless communication, exceptional service delivery, and long-term relationship development.
The ideal candidate will be client-focused, organized, and driven to maintain high standards of service while supporting account growth and retention.

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Problem-solving mindset with attention to detail
• Ability to manage multiple accounts simultaneously
• Professional demeanor and client-first approach
• Proficiency in basic office and CRM systems
• Adaptability in a fast-paced business environment

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Maintain and strengthen long-term client relationships
• Coordinate with internal teams to ensure timely and accurate project execution
• Monitor account performance and identify opportunities for growth
• Address client inquiries and resolve concerns professionally and efficiently
• Prepare account reports and provide updates to management
• Support onboarding of new clients and ensure a smooth transition process

Benefits

• Competitive salary ($53,000 – $58,000 annually)
• Clear career advancement pathways
• Ongoing professional development and training programs
• Collaborative and growth-oriented work environment
• Comprehensive skill-building opportunities
• Stable, full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed