Customer Account Representative/PACE

FCX Performance•Austin, TX

About The Position

Bay Advanced Technologies , an Applied Fluid Power subsidiary of Applied Industrial Technologies, is currently looking for a Customer Account Representative/PACE to join our team in Austin, TX. If you’re outgoing, customer focused, and think you have what it takes – Apply Today! Come for the Job. Stay for the career. Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. In addition to competitive pay including bonus opportunities , and all the benefits you’d expect from an industry leader ( 401K, insurance, time off, employee assistance, etc. ) you will also enjoy: A LASTING CAREER – Career paths are available in customer service, operations, sales or management. Great work / life balance. Join a local team with company backing. Your role: Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies. The effective and efficient processing of PACE inventory, all customer order transactions, and customer order inquires with minimal direct supervision. This will be accomplished by utilizing the company distribution software (P21) and the manufacturing software (M2M) along with various other software tools under the guidelines of company policies and procedures. Direct and frequent interaction with the Field Sales Representative responsible for the accounts, including joint customer visits and contract pricing and inventory management. Serve as the contact for all PACE related functions.

Requirements

2-4 years of work experience in a related field.
General knowledge of sales order processing and standard inventory practices
High percentage of work is computer related working with our ERP, Customer ERP and Excel
Good computer skills, with knowledge of Windows, Outlook, Internet Explorer, and Adobe including good keyboarding skills
Advanced Excel knowledge and proficiency
If you have the ability to deal with customers on phones and in person, have excellent interpersonal and communication skills, are dependable and a self-starter with the ability to work independently
High School Diploma or GED

Nice To Haves

Associates Degree

Responsibilities

Work with our largest customer to manage supply of product to support a consigned inventory program
Coordinate with internal shipping logistics department to ensure customer satisfaction is met
Coordinate with inventory control to maintain the integrity of inventory kept at the customer consigned locations
Coordinate directly with customer representatives to resolve inventory issues and ensure customer satisfaction
Perform PACE Cycle count electronically. This is typically done weekly to allow all parts to be counted up to 2 times per year. For this responsibility you will work directly with the customer and our Materials Manager
Process sales orders for parts used by the customer, which we call PACE pulls
Check price and stock per customer request, as required
Interact with Outside Sales regarding contract quotes, as required
Check Voice mail messages and respond to customers
Expedite PACE released parts that have back orders with the purchasing and production team
Create and manage the PACE back order report daily
Provide tracking information and/or proof of delivery when requested by the customer