Customer Account Project Manager

Taylor Communications • North Mankato, MN

15h • $18 - $22

About The Position

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor. Taylor Corporation is looking for a Customer Account Project Manager. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

• High School diploma or GED; formal education in a related field
• Willingness to look at new or innovative ways to improve methods and processes
• Strong problem solving skills with a detail-oriented, quality-focused mindset
• Self-starter who proactively takes action to achieve objectives
• Strong written and verbal communication skills, with clear and effective cross-department collaboration
• Strong team player with a commitment to company values, quality standards, and safe work practices
• Strong computer proficiency, including familiarity with Microsoft Office (Excel preferred)
• Ability to learn and apply key elements of production/manufacturing processes, systems, and tools
• Ability to work and stay focused under pressure and time constraints
• Ability to multitask with a strong sense of urgency, attention to detail, and accountability
• Ability to work independently or collaboratively while demonstrating ownership and follow through on commitments

Nice To Haves

• Previous Experience is beneficial in any of the following:
• Customer Service Experience
• Production/Manufacturing Experience
• Project Management or Account Coordination Experience

Responsibilities

• Manage assigned customer accounts, including Taylor Companies and external wholesale accounts
• Coordinate and communicate multiple complex elements of account programs to meet customer requirements and expectations
• Serve as a backup to peers by supporting their accounts as needed
• Ensure customer requests and expectations are met by answering questions regarding program plans, stock, orders, pricing, and inquiries - primarily via email
• Process customer purchase orders accurately and on time by tracking orders through departments and systems
• Demonstrate product knowledge by clearly explaining features and benefits
• Provide continuous updates on procedures and guidelines in the area
• Anticipate customer needs and issues, proactively communicating program requirements, production timelines, shipping details, payment, and pricing information
• Resolve service issues politely, efficiently, and professionally
• Partner with departments (including sales) to support customer needs and requests, such as establishing critical dates, quotes, production timelines, inventory levels, and shipping options

Benefits

• Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED