Customer Account Project Manager

Taylor Corporation • North Mankato, MN

1d • $18 - $22

About The Position

Taylor Corporation is looking for a Customer Account Project Manager. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

• High School diploma or GED; formal education in a related field
• Willingness to look at new or innovative ways to improve methods and processes
• Strong problem solving skills with a detail-oriented, quality-focused mindset
• Self-starter who proactively takes action to achieve objectives
• Strong written and verbal communication skills, with clear and effective cross-department collaboration
• Strong team player with a commitment to company values, quality standards, and safe work practices
• Strong computer proficiency, including familiarity with Microsoft Office (Excel preferred)
• Ability to learn and apply key elements of production/manufacturing processes, systems, and tools
• Ability to work and stay focused under pressure and time constraints
• Ability to multitask with a strong sense of urgency, attention to detail, and accountability
• Ability to work independently or collaboratively while demonstrating ownership and follow through on commitments

Nice To Haves

• Previous Experience is beneficial in any of the following:
• Customer Service Experience
• Production/Manufacturing Experience
• Project Management or Account Coordination Experience

Responsibilities

• Manage assigned customer accounts, including Taylor Companies and external wholesale accounts
• Coordinate and communicate multiple complex elements of account programs to meet customer requirements and expectations
• Serve as a backup to peers by supporting their accounts as needed
• Ensure customer requests and expectations are met by answering questions regarding program plans, stock, orders, pricing, and inquiries - primarily via email
• Process customer purchase orders accurately and on time by tracking orders through departments and systems
• Demonstrate product knowledge by clearly explaining features and benefits
• Provide continuous updates on procedures and guidelines in the area
• Anticipate customer needs and issues, proactively communicating program requirements, production timelines, shipping details, payment, and pricing information
• Resolve service issues politely, efficiently, and professionally
• Partner with departments (including sales) to support customer needs and requests, such as establishing critical dates, quotes, production timelines, inventory levels, and shipping options

Benefits

• Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED