Customer Account Manager

Howmet Aerospace•Whitehall, MI

24d

About The Position

Howmet Engines currently seeks a Customer Account Manager for our Rolls Royce and ITP accounts, responsible for the casting, coating, machining, and forged ring businesses. Position will be based out of Whitehall, Michigan or ANY US Engines location. ESSENTIAL DUTIES AND RESPONSIBILITIES: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Serve as a primary working level customer interface for the Rolls Royce and ITP customer accounts Develop strong, trusting and collaborative relationships with key customer contacts. Understand the customer’s organization, products and markets including related priorities, issues and opportunities to best position Howmet to serve customer needs. Identify and prioritize customer business growth opportunities, leveraging key Howmet products and technical capabilities. Lead multi-year contract negotiations for assigned customer accounts. Develop and execute customer account plans to drive commercial strategies and monitor overall business health. RFQ coordination with Howmet sites including alignment of Howmet capabilities with specific customer needs. Business review preparation/oversight including financial analysis, internal presentation, quote preparation, submittal and customer follow up. Open items tracking/resolution with Howmet sites to satisfy customer requirements and provide effective dispute mediation. Customer scorecard analysis including quality and delivery performance correlation and communication. Oversee concurrent engineering, joint customer cost reduction activity coordination. Customer contract/terms and conditions maintenance and development including price and portfolio management, alloy elemental management activities, economic indices tracking and other key business items. Strong, collaborative approach supporting the annual Budget/Long Range Plan process with our sites and the customer. Customer meeting coordination and related preparation assistance with Howmet sites. Customer on time pay performance monitoring with assistance provided as required in coordination with Howmet sites and Credit organization.

Requirements

Bachelor's degree from an accredited institution in Engineering or Business field
Minimum of ten (10) years of experience in B2B sales or account management
Ability to travel up to 25%
Employees must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
Visa sponsorship is not available for this position.
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires US person status.
ITAR defines US person as a US Citizen, US Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.

Nice To Haves

Minimum of eight (8) years sales and / or management level experience highly desired
Experience within the aerospace industry, investment castings, coatings, or forged products.
Proven customer relationship abilities and account management aptitude.
Understanding of terms and conditions documents and commercial agreements.
Basic knowledge of aircraft engine components, materials, technical drawings.
Experience and intermediate proficiency with Microsoft Office programs (Word, Outlook, Excel, PowerPoint).
Excellent written and verbal communication skills.
Strong analytical skills; able to effectively problem solve and deliver on objectives.
Display innovative thinking and creativity.
Flexible and able to work with all levels of the organization.
Demonstrated dependability and ability to work independently and with large teams.
Ability to multi-task.

Responsibilities

Serve as a primary working level customer interface for the Rolls Royce and ITP customer accounts
Develop strong, trusting and collaborative relationships with key customer contacts.
Understand the customer’s organization, products and markets including related priorities, issues and opportunities to best position Howmet to serve customer needs.
Identify and prioritize customer business growth opportunities, leveraging key Howmet products and technical capabilities.
Lead multi-year contract negotiations for assigned customer accounts.
Develop and execute customer account plans to drive commercial strategies and monitor overall business health.
RFQ coordination with Howmet sites including alignment of Howmet capabilities with specific customer needs.
Business review preparation/oversight including financial analysis, internal presentation, quote preparation, submittal and customer follow up.
Open items tracking/resolution with Howmet sites to satisfy customer requirements and provide effective dispute mediation.
Customer scorecard analysis including quality and delivery performance correlation and communication.
Oversee concurrent engineering, joint customer cost reduction activity coordination.
Customer contract/terms and conditions maintenance and development including price and portfolio management, alloy elemental management activities, economic indices tracking and other key business items.
Strong, collaborative approach supporting the annual Budget/Long Range Plan process with our sites and the customer.
Customer meeting coordination and related preparation assistance with Howmet sites.
Customer on time pay performance monitoring with assistance provided as required in coordination with Howmet sites and Credit organization.