Customer Account Manager

Redwood Software

About The Position

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts. Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy. Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities. Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts. Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach. Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process. Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities. Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date. Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.) Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed. Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity. Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

Requirements

Experience in Business-to-Business and software sales background
Proven track record in Account Management
Possess initiative, business acumen, confidence, and a competitive attitude.
Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.
Strong interpersonal skills to include verbal and written communication.
Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.

Responsibilities

Driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships.
Focus on new business development, in addition to, up-selling and cross-selling to existing clients.
Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.
Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities.
Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.
Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.
Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.
Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.
Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.
Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)
Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.
Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity.
Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.