Customer Account Manager

Inhabit Iq • Chandler, AZ

3d

About The Position

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com . Job Description Summary As an Account Manager in the Short-Term Rental (STR) Division, you’ll serve as the trusted partner for a portfolio of clients leveraging Inhabit Vacation Division solutions. These may include Property Management Systems (PMS), revenue management tools, digital marketing services, insurance, and payment solutions. Your mission is to drive client retention, growth, and satisfaction through proactive account management, strategic insights, and seamless collaboration across teams. This role is pivotal in helping clients achieve measurable success and maximize their partnership with Inhabit.

Requirements

• 3+ years in account management, client success, or sales
• Experience in B2B SaaS
• Strong communication, relationship-building, and problem-solving skills
• Proficiency in CRM tools (Salesforce, HubSpot)
• Ability to manage multiple priorities and work cross-functionally
• Comfortable presenting to executive-level stakeholders

Nice To Haves

• Experience in STR technology a plus

Responsibilities

• Own and manage a portfolio of mid-to-large clients in the short-term-rental space
• Conduct regular check-ins, Quarterly Business Reviews (QBRs) / Executive Business Review (EBRs), and strategic planning sessions
• Identify upsell opportunities and drive product expansion
• Monitor client health and proactively mitigate churn risks
• Collaborate with Sales, Support, Success, Product, and Implementation team s or adoption readiness
• Advocate for client needs internally and ensure timely resolution of issues
• Manage renewals and commercial growth including pricing strategy
• Maintain accurate records in CRM and contribute to forecasting

Benefits

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level