Customer Account Manager (Onsite)

RTX•Glastonbury, CT

3d•Onsite

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. The Commercial Materials & International Operations team is looking for the newest member of the Customer Solutions Team. If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you’ve been waiting for! This position will be on site at Glastonbury, CT.

Requirements

Bachelor's Degree and 8 years of experience or Advanced degree and 5 years of experience as listed:
Significant customer interface required must have 5 years of customer service
Experience collaborating across multiple teams to drive business results
Must exhibit strong organizational skills that reflect ability to perform and prioritize multiple tasks
Proficiency in Microsoft Office

Nice To Haves

Aerospace / Aviation experience
Experience with SAP
Highly adaptable in fast faced and evolving industry
Excellent written and verbal communication skills for the purpose of coordinating with and presenting to all levels of internal and customer leadership

Responsibilities

Management and timely support of large, complex, & high-volume customers
Develop and maintain effective customer relationships through frequent communications (email, phone calls, customer in person visits)
Manage all aspects of customer order management to fulfill customer requirements on time
Daily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, others as required)
Identify and communicate/escalate critical part requirements for airline customers & shops
Support general customer operational issues related to spare parts
Engage with customers on a weekly basis in support of organizational sales goals
Responsible for key customer financial forecasting and execution
Support 24/7 AOG duty as needed on a limited basis
Up to 10% travel to customer sites
OMP planning and execution support