Customer Account Manager (Onsite)

RTX•Burnsville, MN

1d•Onsite

About The Position

Responsibilities of the Customer Account Manager include implementing and enforcing sales order (SO), purchase order and contract management standards and operating controls, monitoring day to day SO, contract activities, and implementing new concepts and techniques in compliance with customer needs and business unit objectives. Significant customer and operations interface for execution of repair contracts and overall repair business. What You Will Do Administer customer request for quotes, purchase orders/repair orders, for both contractual or price listed items. Respond to requests for quotes Perform contract review of all purchase orders: Repair, Certification, Terms and conditions, pricing, Quality Clauses Warranty Adjudication SAP order entry: Coordinate proper SAP set-ups for customers: Sold-to/Bill-to/Ship-to/Freight Forwarders/Contact Partners, Pricing, Route and carrier info, Material cross references. And Address customer requests internally Respond to Order status Archiving customer PO and contract file Coordinate with ITC for import/export of repairs Ability to determine legitimacy of customer claims Support customer reporting requirements per contract (i.e, OTIF/OTD metrics, etc.) Management of customer contract performance and achievement of the operating plan relating to daily shipments and Account Receivables. Establishing and maintaining appropriate purchase order and contract management standards, controls and reporting methods. Maintaining Customer Satisfaction and providing value to the business. Demonstrated expertise in Customer Relationship Management Provide assertive contract management for customers and programs. Minimize assumption of business and contract risk; communicate risk issues to appropriate management levels and develop contingency plans as necessary. Identify and support Customer Support Administrators with delivery and quality issues within the organization and at the customer. Support resolution of conflicts and assure compliance with contract requirements. Assure compliance with all UTC and Government applicable procedures, regulations and legal requirements including FAR/DFARS and International Traffic in Arms Regulations (ITAR). Perform functions in Microsoft Office Suite Series. Other Duties as requested internally and by external customers. Comfortable with desk-style work, as majority of the duties in this role will be done at a computer.

Requirements

Typically requires a bachelor’s degree and less than 2 years prior relevant experience.

Nice To Haves

SAP/Microsoft Suite experience.
Contract management experience.
Previous experience in a customer-facing role.

Responsibilities

Implementing and enforcing sales order (SO), purchase order and contract management standards and operating controls
Monitoring day to day SO, contract activities, and implementing new concepts and techniques in compliance with customer needs and business unit objectives
Administer customer request for quotes, purchase orders/repair orders, for both contractual or price listed items
Respond to requests for quotes
Perform contract review of all purchase orders: Repair, Certification, Terms and conditions, pricing, Quality Clauses Warranty Adjudication
SAP order entry: Coordinate proper SAP set-ups for customers: Sold-to/Bill-to/Ship-to/Freight Forwarders/Contact Partners, Pricing, Route and carrier info, Material cross references
Address customer requests internally
Respond to Order status
Archiving customer PO and contract file
Coordinate with ITC for import/export of repairs
Ability to determine legitimacy of customer claims
Support customer reporting requirements per contract (i.e, OTIF/OTD metrics, etc.)
Management of customer contract performance and achievement of the operating plan relating to daily shipments and Account Receivables
Establishing and maintaining appropriate purchase order and contract management standards, controls and reporting methods
Maintaining Customer Satisfaction and providing value to the business
Demonstrated expertise in Customer Relationship Management
Provide assertive contract management for customers and programs
Minimize assumption of business and contract risk; communicate risk issues to appropriate management levels and develop contingency plans as necessary
Identify and support Customer Support Administrators with delivery and quality issues within the organization and at the customer
Support resolution of conflicts and assure compliance with contract requirements
Assure compliance with all UTC and Government applicable procedures, regulations and legal requirements including FAR/DFARS and International Traffic in Arms Regulations (ITAR)
Perform functions in Microsoft Office Suite Series
Other Duties as requested internally and by external customers
Comfortable with desk-style work, as majority of the duties in this role will be done at a computer.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
And more!