Customer Account Manager

INHABIT IQ • Chandler, AZ

8d

About The Position

As an Account Manager in the Short-Term Rental (STR) Division, you’ll serve as the trusted partner for a portfolio of clients leveraging Inhabit Vacation Division solutions. These may include Property Management Systems (PMS), revenue management tools, digital marketing services, insurance, and payment solutions. Your mission is to drive client retention, growth, and satisfaction through proactive account management, strategic insights, and seamless collaboration across teams. This role is pivotal in helping clients achieve measurable success and maximize their partnership with Inhabit.

Requirements

• 3+ years in account management, client success, or sales
• Experience in B2B SaaS
• Strong communication, relationship-building, and problem-solving skills
• Proficiency in CRM tools (Salesforce, HubSpot)
• Ability to manage multiple priorities and work cross-functionally
• Comfortable presenting to executive-level stakeholders

Nice To Haves

• Experience in STR technology a plus

Responsibilities

• Own and manage a portfolio of mid-to-large clients in the short-term-rental space
• Conduct regular check-ins, Quarterly Business Reviews (QBRs) / Executive Business Review (EBRs), and strategic planning sessions
• Identify upsell opportunities and drive product expansion
• Monitor client health and proactively mitigate churn risks
• Collaborate with Sales, Support, Success, Product, and Implementation teams or adoption readiness
• Advocate for client needs internally and ensure timely resolution of issues
• Manage renewals and commercial growth including pricing strategy
• Maintain accurate records in CRM and contribute to forecasting

Benefits

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level