Customer Account Manager

Activar, Inc•Bloomington, MN

44d•$24

About The Position

The Customer Account Manager will provide outstanding service acting as the primary point of contact for customers regarding ACPG products and services. This role will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in ACPG's products and services.

Requirements

Exceptional Customer Service skills and proven ability to perform in an unpredictable, fast-paced environment.
Strong phone etiquette skills, verbal communications, grammatical and professional business skill sets.
Strong organizational skills to manage multiple tasks with attention to detail.
Effective communication, interpersonal, and organizational skills.
Tenacity in overcoming obstacles while maintaining productive and positive working relationships.
Ability to execute in a rapidly changing fast paced environment that requires strong team work.
Advanced computer skills with experience with Microsoft Office applications and the capacity to learn new systems.
Associates Degree in related area
2 or more years of experience in a customer service role, inside sales experience a plus

Nice To Haves

Bachelor's Degree in related area

Responsibilities

Handle high volume incoming telephone inquiries (Average of 50-60/day).
Work to develop and build ongoing customer relationships; ensure a continued level of excellence within customer service while maintaining a balance between company policy and customer benefit in decision making.
Continually maintain working knowledge of all company products, capabilities and promotions. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
Manage time effectively, meet personal goals and work in collaboration with other members of the ACPG team including purchasing, sales, and production staff.
Receive inbound sales calls and incoming faxed or emailed quote requests from existing customers. Determine customer requirements and expectations in order to recommend specific products and solutions.
Manage customer service related activities, including customer escalations/complaint resolution, by working closely with sales, operation and credit teams.
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
Handle confidential information with discretion.
Adhere to all company standards and policies.
Maintain a clean and orderly work area.
Conduct himself/herself in a professional manner in accordance with company guidelines.
Other duties as assigned.