Customer Account Manager

Menasha Corporation • Oconomowoc, WI

31d

About The Position

Responsible for providing excellent customer service and sales support to assigned customer accounts, geographic territories, and assigned sales personnel. Works with internal and external customers to troubleshoot and expedite orders as needed.

Requirements

• High School Diploma
• 3-5 years Customer Support experience
• Strong communication (verbal and written) skills and collaboration in a team environment
• Ability to multi-task in a high paced environment, while maintaining attention to detail
• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
• Familiarity with organization's policies, standards, and procedures guiding customer interactions, while using strong problem-solving skills
• Knowledge of practices, tools, and techniques for communicating with a customer
• Knowledge of and ability to apply the processes, activities, and tools needed to ensure strong customer satisfaction
• Ability to lead by example

Nice To Haves

• Bachelor’s Degree
• Relevant work experience may be considered in lieu of education requirement.
• 5-10 years of similar customer support experience within an ISO Certified manufacturing environment.
• Prior ERP System experience

Responsibilities

• Daily communication with customers and associated sales personnel on order management topics
• Management of customer orders from receipt of customer order to receipt of product at the customer. Activities include contract review, order entry, order edit, order maintenance, order status communication, order expedite requests, and complaint processing
• Provide direct line and ACD line support for all incoming service-related phone calls
• Demonstrate an understanding of ORBIS products and product application
• Support the execution and continuous improvement of the quality policy
• Resolve any issues that arise, including identifying root cause, determining options, and negotiating with the plant and customer
• Navigate between multiple systems, including SAP, SharePoint, Salesforce, and Teams
• Support sales personnel with quoting, purchase order changes, and customer inquiries as needed
• Support team as back-up coverage
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees