Customer Account Manager

Summit Fire And Security•Tempe, AZ

48d

About The Position

Customer Account Manager is a responsible for managing and developing relationships with clients in the fire protection industry. They serve as the main point of contact for customers, ensuring their needs are met and fostering long-term partnerships. Their role typically involves sales, account management, and ensuring customer satisfaction with fire protection services and products, such as fire alarms, sprinkler systems, suppression systems, and inspections.

Requirements

High School Diploma or GED (required)
2 years of customer service and computer experience
Familiarity with local zip codes and geographic regions to ensure efficient scheduling
Sales and negotiation abilities to drive business growth
Knowledge of fire protection systems, services, and regulatory compliance
Organizational and problem-solving skills for managing multiple accounts effectively
Strong interpersonal and communication skills to build lasting relationships
Ability to effectively read, write, and communicate in English with employees and customers
Ability to operate a computer
Proficiency in customer relationship management (CRM) tools and basic office software
Advanced Microsoft Office experience (Excel, Word, Outlook) required
Valid driver's license with an acceptable driving record (required)
Must comply with SFP's Drug and Alcohol policy and Background screening requirements, including customer-specific requirements based on contractual agreements

Nice To Haves

1 year scheduling experience (preferred)

Responsibilities

Customer Relationship Management Build and maintain strong relationships with new and existing clients.
Serve as the primary liaison between the company and customers, addressing inquiries, concerns, and requests.
Sales and Business Development Identify and pursue new business opportunities within the assigned territory or customer base.
Prepare and present tailored proposals for fire protection services and products.
Achieve sales targets and contribute to company growth.
Account Oversight Monitor client accounts to ensure timely and high-quality service delivery, including inspections, maintenance, and installations.
Provide regular updates on fire protection systems and compliance requirements.
Technical and Compliance Knowledge Stay informed about fire protection codes, regulations, and industry trends to provide accurate guidance.
Assist clients in understanding and meeting compliance requirements.
Collaboration with Internal Teams Coordinate with service, inspection, and installation teams for seamless service delivery.
Work with finance and administrative teams to manage contracts, billing, and account records.
Customer Retention and Satisfaction Implement strategies to retain clients and enhance satisfaction through excellent service and communication.
Address customer feedback to improve services and relationships.
Other duties may be assigned.