Customer Account Manager

Vaupell•Everett, WA

23d

About The Position

The Customer Account Manager is primarily responsible for engaging Vaupell s customer base and providing our clients with exceptional customer service support. The Account Manager acts as the Voice of the Customer and drives the internal organization s behavior through the communication of customer needs and expectations.

Requirements

Associates degree and 3+ years customer service experience in a similar role or equivalent education/experience.
Experience in manufacturing preferred
Requires strong knowledge of ERP systems and general computer skills for fast, accurate entry of customer order data
Requires strong problem-solving skills
Excellent verbal and written communication skills. Must have the ability to understand and support the inquiries from our customers with clear communication in written or spoken English
Must be able to work in a collaborative manner with engineering, manufacturing, production, vendors, customers, and managers.
Candidates must be a US Person (i.e. US Citizen or Permanent Resident) to ensure Vaupell's compliance with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations)

Nice To Haves

Experience in manufacturing preferred

Responsibilities

Acts effectively as a customer champion and advocate; understands and communicates current and future customer needs and expectations; establishes and maintains strong relationships at all levels with the customer
Proactively coordinates all aspects of an order to ensure that we exceed our customer's needs and expectations, including following up on special products, scheduling, and manufacturing details to avoid issues that may negatively impact the project success, and working cooperatively with interdepartmental peer groups
Establishes broad technical knowledge of all products including developing a deep understanding of our customers maintenance operations and business systems
Liaises between our customers and manufacturing. Negotiates solutions and prioritizes orders with our customers and our manufacturing sites while managing overall cost
Develops plans that will meet the project requirements while accounting for obstacles that could impact the project's success
Coordinates with New Product Introduction (NPI) teams to ensure projects launch in a timely manner
Supervises and trains support staff
Provides data entry support as needed
Responsible for following and ensuring compliance with all establish Vaupell policies, standard operating procedures and safety practices
Other duties as assigned