Customer Account Manager (Aerospace/Defense)
About The Position
Acara Solutions has been providing aerospace firms nationally with our staffing services for over 65 years. Our national/international aerospace client with roots back to the 1850's, has a Customer Account Manager opening in their plant in Fort Walton Beach, FL (Panhandle). This is a a full time direct onsite position with a salary target range of $120K - $138K plus 10%+ bonus. The Customer Account Manager (CAM) owns the commercial relationship with assigned Original Equipment Manufacturer (OEM) customers (commercial and defense customers, as assigned) with emphasis on meeting annual revenue and profit targets while mitigating the company's risk and liability. The CAM owns and drives the entire sustaining commercial lifecycle with assigned customers and has a focus on top and bottom-line growth. The CAM position requires a strong business acumen, leadership and problem-solving skills working with large, cross-functional teams to ensure that the requirements of the business, contracts and customers are being met. Leads development of profitable business proposals and manages Company approval through the business committee process. Executes pricing strategies and plans which maximize value of Company products and services. Become a subject matter expert of the assigned customer contracts and, in conjunction with CA&E Contract team, lead successful negotiations of terms and conditions, major contract changes, and resolution of contractual disputes which may include government contracts, as assigned. Leverages exceptional presentation and communication skills to effectively propose and present strategies to execute Company targeted goals and objectives to large, cross functional teams including senior leadership. Manages and coordinate escalation and resolution of issues. Demonstrated ability to comprehend complex technical and commercial details in order to communicate customers' needs and requirements. Understands and manages information flow related to specific customer and/or market demand. Develops knowledge of the Sales and Operation Planning (S&OP) and systems at Company to support the detailed forecasting, demand management and contract compliance Establishes close relationships and linkages with appropriate levels of customer purchasing, technical, and program management personnel. Must be able to influence the outcome of quotations and proposals and collect useful competitive information. Establishes close linkages with Company manufacturing, supply chain, business development, sales, quality, and technical support teams.
Requirements
- Bachelor's degree (preferably in Business Administration or Management)
- Min 5 years of experience in business management, program management, sales business development in an Aerospace or Defense environment t hat includes the following skills:
- Data driven with strong analytical skills and business acumen
- Demonstrated ability to manage large, complex contracts and proposals (experience with contract negotiations)
- Demonstrated success negotiating and responding to government contracting proposals as well as terms and conditions, as required
- Experience working with cross functional teams like engineering and operations
- Strong proficiency with Microsoft Office applications
- This is an ITAR facility working with U.S. defense clients - the candidate must be able to obtain a Secret clearance if one is needed in after hire
- The position expects some travel - up to 25% visiting clients, conferences, seminars, and trade shows
Nice To Haves
- MBA
- Past Vehicle Electrification sales activity
- FAR/DFAR experience
Responsibilities
- Owns the commercial relationship with assigned Original Equipment Manufacturer (OEM) customers
- Meeting annual revenue and profit targets while mitigating the company's risk and liability
- Owns and drives the entire sustaining commercial lifecycle with assigned customers and has a focus on top and bottom-line growth
- Leads development of profitable business proposals and manages Company approval through the business committee process
- Executes pricing strategies and plans which maximize value of Company products and services
- Lead successful negotiations of terms and conditions, major contract changes, and resolution of contractual disputes which may include government contracts, as assigned
- Effectively propose and present strategies to execute Company targeted goals and objectives to large, cross functional teams including senior leadership
- Manages and coordinate escalation and resolution of issues
- Understands and manages information flow related to specific customer and/or market demand
- Develops knowledge of the Sales and Operation Planning (S&OP) and systems at Company to support the detailed forecasting, demand management and contract compliance
- Establishes close relationships and linkages with appropriate levels of customer purchasing, technical, and program management personnel
- Influence the outcome of quotations and proposals and collect useful competitive information
- Establishes close linkages with Company manufacturing, supply chain, business development, sales, quality, and technical support teams
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
