Account Manager, Aerospace & Defense (24155)

NEOTECH•Los Angeles, CA

9d•$120,000 - $150,000

About The Position

The ideal candidate will serve as the primary point of contact for all customer-related matters, leading the management of RFQ and proposal processes through Salesforce. This role requires proven expertise in account and program management within electronic manufacturing services and the ability to work independently from a home office while ensuring exceptional customer engagement and operational efficiency.

Requirements

Job Knowledge, Skills & Abilities:
Excellent written communication skills
Proficient communicator and listener
Excellent relationship-building skills
Computer literate, high level of accuracy and detail oriented
Must be able to handle multiple functions at the same time and maintain good organizational skills
Demonstrated leadership skills
Experience/Education:
10+ years of proven program management/account management experience
5+ years' experience in electronic manufacturing services (EMS)
High level of general business acumen
Strong business management ability, including P&L responsibility
Ability to influence cross-functionally, both within the company and with external companies/customers
Prior management experience preferred
Bachelors Degree or equivalent required, MBA preferred
Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C.1324b(a)(3).

Nice To Haves

Prior management experience preferred
MBA preferred

Responsibilities

Operating as the lead point of contact for any and all matters specific to the customer(s).
Building and maintaining strong, long-lasting customer relationships.
Overseeing customer account and operational management, including quoting and agreements to maximize profit
Develop trusted relationships with key customer stakeholders
Drive end-to-end quotation process as primary liaison, partnering with site leaders and program managers to define strategy; review and approve pricing for accuracy and profitability; coordinate with internal team members and customers to resolve issues; and ensure seamless transition to operations post-contract award.
Ensure the timely and successful delivery of product, services and solutions according to customer needs and objectives
Clearly communicate customer needs to the organization and ensures the development of plan and actions to exceed the customer objectives
Develop new business with existing customers and/or identify areas of improvement to meet costing quotes
Collaborate with sales team to identify and grow business opportunities
Assist with challenging customer requests or issue escalations as needed
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.
Meets financial objectives by forecasting requirements; analyzing variances; initiating corrective actions.
Responsible for ensuring our New Product Introduction Process exceeds customer expectations.
Responsible to prevent exposure to excess and obsolete material due to customer engineering changes and end of life programs.
All other duties as assigned by management
Up to 50% travel

Benefits

Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP).
Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off.
NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.

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