Customer Account Manager

Arvig•New Hope, MN

7d•$60,536•Hybrid

About The Position

As a Customer Account Manager , you will establish a consultative partnership with assigned customers to ensure high levels of retention and expand our suite of products and services; and provide sales support to both metro and core sales team. You will act as the primary point of contact for high-profile accounts, managing everything from billing questions and troubleshooting to contract renewals and sales proposals, ensuring an exceptional customer experience.

Requirements

AAS degree in sales, business or related; or equivalent experience
Minimum 3 years of experience in customer account management, sales, or related preferably in the telecommunication sector
Experience acting as primary contact with high profile customers ensuring an excellent customer experience
Experience with developing and executing a customer retention and expansion plan, including contract negotiation
Demonstrated understanding of excellent customer care concepts
General understanding or working knowledge with CRM software
Excellent communication and organization skills
Ability to work with multiple details to create custom solutions for customers
Intermediate computer skills with Word, Excel, email
A valid driver's license and clear driving record