Customer Account Manager

Sage Group • Lawrenceville, GA

47d • Hybrid

About The Position

Scaling Sage is our top strategic priority. As a Customer Account Manager, you'll help millions of small and medium-sized businesses grow by building strong relationships and staying in tune with their evolving needs. By delivering the right product solutions at the right time, you'll deepen customer connections and play a key role in Sage's long-term growth. Hybrid schedule - work from the office three days per week. You'll represent software that combines decades of trusted expertise with modern tools like Sage Ai. Our software makes work easier and more efficient for our customers - that's why they love it. Uncapped earnings Our compensation structure includes a base salary plus commission. We believe that if you put in the work, you should be rewarded for it. 10 paid days for volunteering and learning: Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be invested in engaging in learning opportunities that interest you, because we care about your development at Sage. Summary of your day-to-day: You'll typically focus on managing a portfolio of customer accounts, acting as a trusted advisor by spotting challenges early, and helping customers get the most out of Sage products. Additionally, you'll care deeply about renewals, always looking for upsell and cross-sell opportunities that drive growth and deliver real business impact.

Requirements

• 3+ years of account management or indirect (channel) sales experience preferred.
• Detail-oriented with strong organizational, problem-solving, and time management skills.
• Strong propensity for learning new systems and processes.
• Self-motivated and can work within a collaborative team environment.
• B2B consultative sales experience.

Responsibilities

• Managing a portfolio of customer accounts
• Acting as a trusted advisor by spotting challenges early
• Helping customers get the most out of Sage products
• Looking for upsell and cross-sell opportunities that drive growth and deliver real business impact

Benefits

• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably)
• Comprehensive health, dental, and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption, or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year, starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees