Customer Account Manager

Tower Semiconductor Ltd.•Newport Beach, CA

59d•$70,304 - $88,000

About The Position

In this position you will be responsible for providing primary logistics and operational support to the customers of Tower Semiconductor U.S.A. sites. Also, provide key support to the customer account manager, sales, operations, finance, maskcad and quality to ensure that all customer requirements are met. Primary functions will include order management from start to end, product delivery, wafer inventory control, invoicing, material management, forecast analysis when applicable and suggest corrective actions.

Requirements

One or more year of experience in a semiconductor manufacturing environment with understanding of semiconductor manufacturing flow and supply chain logistics of the semiconductor industry.
Bachelor degree preferred. AA degree a must.
Strong verbal and written communication skills required.
Knowledge of SAP and Office applications (primarily Excel) essential.

Responsibilities

Support customer contract administration.
Team with the customer account manager/production control to verify revision, PO pricing (when pricing is documented in quotes), dates and special requests.
Facilitate timely order entry, acknowledgments, shipments and invoicing. Support all customers' requested shipping location changes and expedite.
Enter all sales orders and communicate order acknowledgements in a predetermined set time not to exceed 72 hours.
Insure correct tax status is implemented for all customer deliveries. Monitor and confirm ship alert accuracy.
Work with PC to ensure orders are committed in timely fashion and customer response is provided promptly.
Comply with company's export and ITAR policies and assist company personnel in getting required information from customers.
Manage all customer production lots and assist in fulfilling Tower Semiconductor current or future quarterly revenue numbers. Includes shipping all products per the CRD to approved location provided by customer and notify related parties of all scrapped wafers.
Monitor customer WIP inventory daily to insure commit dates are on schedule; if not, communicate this to the customer. Primary focus will be on production lots.
Team with customer account manager to monitor engineering activity.
Play a supportive role in assisting the customer achieving revenue forecast for each quarter.
Generate material and customer masters as needed in SAP.
Support MPW and customer engineering activities.
Attend on-site/off-site quarterly business reviews.
Team with Finance and the customer to resolve all invoicing issues.
Generate customer credit memos as the case is.
Be responsible for receiving the PO, getting commits for FCD, and sending confirmation to the customer.
Identify and support system improvement projects within the area.
Provide required WIP reports, OSD reports and attend calls with customers as required.