Customer Account Manager

Catalent Pharma Solutions•Winchester, KY

53d•Onsite

About The Position

Customer Account Manager Position Summary Monday-Friday 8 AM-5 PM This position is 100% on-site in Winchester, Kentucky. Catalent’s Winchester location is the flagship US manufacturing location for large scale oral dose forms, with integrated analytical and development services. With 28 years of expertise in product development, technology transfers and commercial manufacturing, and roots in industry-leading Glatt technology. The Customer Account Manager acts as the primary site contact and liaison to manage a set of assigned customer accounts related to supply of commercialized products and services. The Customer Account Manager is responsible for building and maintaining strong customer relationships and creating a consistent experience while promoting the Catalent brand with guidance as needed from the leadership. The Role Act as primary customer/site contact for assigned accounts. Will be considered site point of contact for assigned customer accounts and takes ownership for overall facilitation of product supply. General knowledge and understanding of customer contracts (Supply Agreement/Quality Agreement) including but not limited to firm-zones; purchase order requirements; delivery requirements; limits of liability. Relays Voice of Customer to leadership, host and facilitates Client meetings, drives actions to closure. Supports site demand planning and S&OP process for all assigned accounts. Manages regular communication with internal and external stake holders through team meetings, utilizing tools included but not limited to customer trackers, email, phone calls and ad hoc meetings as necessary, following escalation path when challenges arise. Interacts with internal personnel as to approach and resolve customer actions/deliverables, pro-actively communicating customer deliverables and driving results. Coordinates with Supply Planning team, Materials team, Quality team, and Warehouse team to ensure on-time delivery of products to customers. Ensures timely and accurate Invoicing for all product and services delivered to Clients, facilitates timely collection of receivables. Other duties as assigned.

Requirements

Bachelor’s degree with 1+ years customer account management, sales or project coordination experience OR HS Diploma / Associate degree with 5+ years customer account management, sales or project coordination experience.
Basic Microsoft Office experience is required.

Nice To Haves

Experience using ERP systems is preferred.
Knowledge and experience in GMP environment is an advantage

Responsibilities

Act as primary customer/site contact for assigned accounts.
Will be considered site point of contact for assigned customer accounts and takes ownership for overall facilitation of product supply.
General knowledge and understanding of customer contracts (Supply Agreement/Quality Agreement) including but not limited to firm-zones; purchase order requirements; delivery requirements; limits of liability.
Relays Voice of Customer to leadership, host and facilitates Client meetings, drives actions to closure.
Supports site demand planning and S&OP process for all assigned accounts.
Manages regular communication with internal and external stake holders through team meetings, utilizing tools included but not limited to customer trackers, email, phone calls and ad hoc meetings as necessary, following escalation path when challenges arise.
Interacts with internal personnel as to approach and resolve customer actions/deliverables, pro-actively communicating customer deliverables and driving results.
Coordinates with Supply Planning team, Materials team, Quality team, and Warehouse team to ensure on-time delivery of products to customers.
Ensures timely and accurate Invoicing for all product and services delivered to Clients, facilitates timely collection of receivables.
Other duties as assigned.