Customer Account Manager

Microwave Power Products (MPP)•Vergennes, VT

About The Position

Ability to work as a member of a team. Maintain strong, open communication with co-workers, supervisor and manager. Is mindful of and adheres to procedures, policies and regulations. Functional knowledge of SAP and Microsoft Office applications. Highly productive and able to assess and execute next steps with minimal guidance or supervision. Predisposed to continuous learning. Absorbs and retains new information quickly. Embodies bias for action and proactively manages workload. Prioritize tasks and changes direction or adjusts approach in response to a rapidly changing environment. Responsible for the creation of orders in SAP. Entering specific customer requirements that can vary from both customer to customer and specific PO’s. Review all documentation related to customer orders to ensure all information is both complete and accurate, including: customer names, addresses, part numbers, and other specifications. Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel. Coordinates with operations and other business functions to ensure customer requirements are met. Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services, as well as identify patterns and maintain quality. May promote products/services to ensure business targets are met. Coordinates with sales reps to identify inside sales opportunities. May provide after-sales support for client contracts to ensure customers satisfactions are met. Performs duties related to overall customer service. Maintains knowledge of Simmonds organization and products to provide the appropriate information and support to customers. As needed, may need to work beyond schedule to complete work with customer.

Requirements

Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Customer service experience
Able to correspond electronically using MS Word, Excel and Outlook
Ability to work as a member of a team.

Nice To Haves

SAP or other ERP Experience.
Aerospace experience preferred
Business-to-business Customer Service experience.
Able to communicate professionally and effectively, both in writing and verbally in the English language.
Primary point of contact for assigned list of customers
Demonstrate the ability to remain composed and decisive in a fast paced environment
Ability to work as a member of a team.
Primary point of contact for assigned list of customers
Demonstrate the ability to remain composed and decisive in a fast paced environment

Responsibilities

Responsible for the creation of orders in SAP.
Review all documentation related to customer orders to ensure all information is both complete and accurate
Generates documentation and solves customer issues/requests/complaints in accordance with procedures
Coordinates with operations and other business functions to ensure customer requirements are met.
Manages and maintains a record of customer interactions or transactions
May promote products/services to ensure business targets are met.
Coordinates with sales reps to identify inside sales opportunities.
May provide after-sales support for client contracts to ensure customers satisfactions are met.
Performs duties related to overall customer service.
Maintains knowledge of Simmonds organization and products to provide the appropriate information and support to customers.
As needed, may need to work beyond schedule to complete work with customer.