Customer Account Manager - Regional
About The Position
Love ice cream? Join the #1 ice cream company in the U.S.-Dreyer's Grand Ice Cream (DGIC)-and help shape the future of iconic brands loved worldwide. As part of Froneri, the global ice cream leader, we're in an exciting chapter of accelerated growth. With nearly a century of success in the U.S., powerhouse brands like Häagen-Dazs, Drumstick, Dreyer'sTM/Edy'sTM, OREO, Outshine, and Frollies, and the backing of European-based experts, we have the winning recipe-and we're ready for more. Our headquarters are in Walnut Creek, CA, with production facilities in Bakersfield and Tulare, CA; Fort Wayne, IN; and Laurel, MD. We're transforming how we work-investing in growth, elevating quality, and empowering teams to make fast, bold decisions. At DGIC, you'll be in the action, own your brands, and see the real-time impact of your ideas-all while enjoying plenty of ice cream along the way. We are seeking a strategic and results-driven Regional Wholesale Account Manager to lead the development and execution of business plans across key wholesale accounts. This role is responsible for driving sales growth through effective negotiation, data-driven storytelling, and cross-functional collaboration. Reporting directly to senior leadership, the ideal candidate will leverage business intelligence tools to craft compelling selling strategies, working closely with Customer Account Associates (AA) and Customer & Category Managers (CMM) to deliver on customer expectations and business objectives. The successful candidate will also manage internal and external stakeholders to ensure seamless execution and customer satisfaction. This is a remote-based position, with a preference for candidates located in the Midwest region of the United States.
Requirements
- Entrepreneurial spirit, taking initiative and ownership with a proactive mindset
- Proficiency in selling & negotiating to create "win-win" outcomes for company and customer
- Demonstrated interpersonal skills with both customers and internal associates
- Proven ability to follow through on commitments without direction or supervision
- Ability to travel 30% of the time
- College or Undergraduate degree required
- 5+ years experience in a Wholesale Account sales environment
- Experience working in a DSD environment
Nice To Haves
- Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights
- Exposure to analytical reporting tools such as IRI,â¯PowerBI,â¯Numerator,â¯Kwikee, Run Report, Trade Rate Report
Responsibilities
- Achieve Annual Sales Targets based on the following measurables outcomes: Market Share, Distribution Growth, Net Sales, Trade Spend, Profitability, and Forecast Accuracy
- Develop Sales Strategy to drive long-term growth across the Dreyer's portfolio using a bottom-up build of customer and category plans. Leverage internal analytic tools and reporting to evaluate gaps in category or customer plans.
- Maintain Customer Relations via joint business planning (JBP) a "category first" customer plan. Frequent interaction to ensure the achievement of agreed Customer(s) targets/ KPIs (category growth, sales, customer service, in-stock levels, etc).
- Driving Quality using continuous feedback and cross collaborative communication. Facilitate conversations regarding product, service, transportation, or logistics issues to respective stakeholders. Consistent monitoring for areas of opportunity
- Financial Responsibility by maximizing profitability within trade and ensuring operational excellence with deductions and invoices
Benefits
- All the ice cream you can eat (yes, really!)
- Competitive benefits: Medical, Dental, Vision, 401(k) with match, PTO, 10 paid holidays + 2 floating
- A collaborative, fun, and purpose-driven work environment
- A culture that blends 100 years of stability with the energy of a startup
- Commitment to sustainability and social responsibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Food Manufacturing
Number of Employees
1,001-5,000 employees
