Customer Account Manager - Key Accounts

Westinghouse Electric Company, LLC • Cranberry Township, PA

2d • Remote

About The Position

As a Customer Account Manager, - Key Accounts you will partner with Account Executives to execute customer account strategies and serve as the Voice of the Customer throughout the contract lifecycle. Building strong relationships—both externally and internally—is essential to ensure Westinghouse delivers differentiated products and services. We currently have two opportunities for Customer Account Managers to join the Global Markets Account Team for the Americas region.  You will report to the Regional VP, Commercial Operations work remote. This is a 100% Remote position.

Requirements

• Bachelor's degree or equivalent experience. Bachelor's degree in engineering, technical discipline, or business preferred.
• 10+ years of progressive experience in operations, sales, or business roles.

Nice To Haves

• MBA or advanced degree preferred.

Responsibilities

• Develop Trusted Relationships: Act as a strategic advisor to customers, gaining insight into their business needs and leveraging that knowledge to expand Westinghouse's pipeline across our full portfolio.
• Support Account Strategy: Collaborate with Account Executives to shape account strategies using customer insights, competitor intelligence, and market trends to influence marketing, strategic planning, and product development.
• Internal Collaboration: Work closely with internal stakeholders to manage business development activities, including contract creation, pricing, negotiations, order entry, and communication with marketing and product teams.
• Project Oversight: Monitor project execution from start to finish to ensure safe, high-quality delivery and compliance with contractual obligations. Escalate issues as needed to leadership.
• CRM Leadership: Drive adoption and effective use of CRM tools to manage pipeline and track actions toward target objectives.
• Issue Resolution: Assist in resolving customer issues and commercial disputes in partnership with Account Executives and business leaders.

Benefits

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
• 401(k) with Company Match Contributions to support employees' retirement
• Paid Vacations and Company Holidays
• Opportunities for Flexible Work Arrangements to promote work-life balance
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
• Global Recognition and Service Programs to celebrate employee accomplishments and service
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees