Customer Account Manager I

Crane Company • Elyria, OH

4d • $111,218 - $151,211 • Onsite

About The Position

Crane Aerospace and Electronics has an exciting opportunity for a Customer Account Manager I at our Lynnwood, WA location. About Crane: Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all-electric aircraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics! Job Summary: The Customer Account Manager I (CAM I) has primary responsibility for managing the customer business relationship with defense aftermarket customers while mitigating Crane Aerospace & Electronics risk and liability. The CAM I owns and drives the entire commercial lifecycle with assigned customers and has a focus on top and bottom-line growth. The CAM I is involved in new proposals, customer strategies and managing the critical/key activities with all of Crane Aerospace & Electronics OEM customers, and works with peer groups to ensure that the needs of the customer are being met, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization’s behavior. The CAM I is the key to maintaining customer relationships and satisfaction.

Requirements

• Experience: 2-4 years of customer service experience in a manufacturing environment working with large volume or strategic accounts
• Experience in business negotiations and managing proposals and contracts. Previous experience working with US Government is required.
• Knowledge: Experience in International Business (depending on account assignment) and strong industry knowledge; Understanding of the product development lifecycle; Understanding of lean practices; Understanding of financial metrics, pricing strategies, and forecasting
• Skills: Strong interpersonal skills; Ability to form and maintain good relationships with customer representatives at all levels; Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution; Successful history in identifying, targeting, negotiating and winning profitable business; Demonstrated ability to manage large, complex proposals and contracts; Ability to build, manage and analyze data using spreadsheets in MS Excel
• Education/Certification: BA or BS degree (or equivalent) in Business Management/Administration or relevant field of study
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Nice To Haves

• Aerospace environment experience
• MBA or other relevant advanced degree

Responsibilities

• Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
• Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups
• Monitor contract performance to assure compliance
• Forecast sales rates and determine anticipated demand; Coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements
• Maintain responsibility for tracking and recovering all customer claims; Facilitate efficient communication and mediate customer disputes
• This role requires coordination between multiple A&E businesses and locations. CAM will work collaboratively with Finance to develop and execute acceptable business cases and winning strategies for new business
• Act effectively as a customer champion and advocate; Understand and communicate current and future customer needs and expectations; Establish and maintain strong relationships at all levels within the customer organization
• Any other task assigned by supervisor or management.

Benefits

• Health care, dental, vision, life and disability insurance starting the first day of the month following your start date.
• Time Off: 15 days of paid time off that start accruing your first day at Crane plus 12 paid holidays per year.
• 401k Retirement Plan: 401k plan with company match.
• Education Reimbursement: eligible after 6 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level