Customer Account Coordinator
About The Position
Are you a bilingual professional who loves connecting with customers and ensuring their needs are met with precision and care? At BRECOflex CO., L.L.C., we’re looking for a Customer Account Coordinator who thrives on problem-solving, supporting sales teams, and delivering an exceptional customer experience from start to finish. In this role, you’ll be the go-to resource for our customers, supporting them every step of the way — from inquiries and quotes to order management and returns. You’ll collaborate closely with our sales team ensuring our customers receive fast, accurate, and solutions-focused support. If you love connecting with people, solving challenges, and taking ownership of your work, this is the role for you!
Requirements
- A high school diploma or GED is required.
- Minimum 3 years in a customer service or account support role.
- Experience in manufacturing or industrial settings preferred.
- Skilled in CRM tools, ERP systems (SAGE), and pricing programs.
- Proven ability to support customers and sales teams effectively.
- Experience with inventory and purchasing systems required.
- Experience with communication customer product needs and application.
- Fluent in Spanish and English (written and verbal) preferred
- Proficient in Microsoft Excel/Google Sheets.
- Exceptional communication, organizational, and problem-solving skills.
- Ability to sit and work at a computer for extended periods of time.
- Must be comfortable handling a high volume of customer communication in a fast-paced environment.
- Frequent use of phone, email, chat, video conferencing, and other digital communication platforms.
Nice To Haves
- Experience in manufacturing or industrial settings preferred.
- Fluent in Spanish and English (written and verbal) preferred
Responsibilities
- Manage customer inquiries via phone, email and chat inquiries.
- Support outside sales teams with account management and Western territory coordination.
- Process customer orders, ensuring accuracy and timely fulfillment.
- Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.
- Manage CRM records, issue RGA/RMAs, and handle returns precisely.
- Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.
- Ensure compliance with ISO 9001 standards in daily activities.
Benefits
- Free Medical, Dental, Vision, Disability and Life Insurance
- Flexible Spending and Health Savings Accounts
- Employer Paid Life Insurance for Employees
- Paid Time Off:Vacation, Personal, Sick Days
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- Free Snacks!!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
