Customer Account Coordinator

International Paper Company • Atglen, PA

32d • Onsite

About The Position

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity. Take customer orders either directly from customers or account managers. Place orders on a timely basis for purchases of materials and supplies to be used in production. Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. Process purchase orders, coordinate account credits, and maintain customer data. Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

Requirements

• High school diploma or GED
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

Nice To Haves

• Experience working in a manufacturing environment
• Computer data-entry experience
• Experience in the corrugate box industry

Responsibilities

• Communicate with customers
• Estimate and enter orders
• Facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations
• Work with production staff to achieve on-time customer deliveries
• Take customer orders either directly from customers or account managers
• Place orders on a timely basis for purchases of materials and supplies to be used in production
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions
• Process purchase orders
• Coordinate account credits
• Maintain customer data
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries

Benefits

• International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
• Sales and Leadership training, promotional opportunities within a global company
• We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.
• International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Paper Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees