Customer Account Coordinator - NV

BRECOflex CO., L.L.C • Reno, NV

1d • $21 - $22 • Remote

About The Position

At BRECOflex CO., L.L.C., we’re strengthening support for our growing West Coast customer base. We’re looking for a bilingual Customer Account Coordinator who will thrive on building relationships, solving problems, and driving results. In this high-impact role, you’ll serve as a key partner to our Western territory sales team, ensuring customers receive fast, accurate, and solutions-focused support every step of the way.

Requirements

• A high school diploma or GED is required.
• Minimum 3 years in a customer service or account support role.
• Experience in manufacturing or industrial settings preferred.
• Skilled in CRM tools, ERP systems (SAGE), and pricing programs.
• Proven ability to support customers and sales teams effectively.
• Experience with inventory and purchasing systems required.
• Experience with communication customer product needs and application.
• Pacific Time coverage for West Coast accounts.
• Fluent in Spanish and English (written and verbal).
• Proficient in Microsoft Excel/Google Sheets.
• Exceptional communication, organizational, and problem-solving skills.
• Fully Remote work Scheduled hours Pacific Time (10:00 am - 6:30 pm).
• Must maintain a professional, distraction-free home office environment.
• Ability to sit and work at a computer for extended periods of time.
• Must be comfortable handling a high volume of customer communication in a fast-paced environment.
• Frequent use of phone, email, chat, video conferencing, and other digital communication platforms.

Nice To Haves

• Experience in manufacturing or industrial settings preferred.

Responsibilities

• Manage customer inquiries via phone, email and chat inquiries.
• Support outside sales teams with account management and Western territory coordination.
• Process customer orders, ensuring accuracy and timely fulfillment.
• Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.
• Manage CRM records, issue RGA/RMAs, and handle returns precisely.
• Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.
• Ensure compliance with ISO 9001 standards in daily activities.

Benefits

• Medical, Dental, Vision, Disability and Life Insurance
• Employer Paid Life Insurance for Employees
• Paid Time Off:Vacation, Personal, Sick Days
• 401(k) with Company Match
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED