Customer Account Coordinator I

ACERTUS

4d • $20 - $22 • Onsite

About The Position

The Key (Customer) Account Coordinator I is responsible for managing and
coordinating key client accounts to ensure the smooth and efficient flow of
logistics operations This position requires a detail-oriented individual with
strong organizational skills, a high level of accuracy, and excellent
communication skills. This is a full-time in-office position.

Schedule: Monday through Friday, 9:00am-5:30pm

Pay: $20 - $22/hr. based on experience.

Requirements

• High school diploma or GED required.
• Prior customer service experience preferred
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in using order entry software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of transportation industry practices and regulations is advantageous.

Nice To Haves

• Knowledge of transportation industry practices and regulations is advantageous.

Responsibilities

• Receive and handle inbound calls from both drivers and customers.
• Initiate outbound calls to drivers to obtain and provide status updates on shipments.
• Efficiently dispatch loads to drivers, ensuring timely arrivals to their designated destinations.
• Deliver price quotes to customers through phone conversations or email correspondence as required.
• Resolve pickup or delivery issues promptly, addressing concerns raised by customers or drivers.
• Foster relationships with carriers to enhance speed-to-market capabilities and overall efficiency.
• Monitor dispatched orders and closely track pickup and delivery timelines.
• Engage in daily communication with customers, providing details regarding pickup and delivery logistics via email, phone and chat.
• Communicate in a timely manner with all customer enquiries.
• Talking with drivers daily to ensure they are on time to hit customer service agreements.
• Help schedule drivers when customers have special events like store openings, closures, tent sales.
• Ensure that drivers are equipped with all necessary paperwork for the successful loading of vehicles.
• Collaborate with various departments, including accounting, to guarantee accurate pricing and timely payment processes at the end of each month.
• Working directly with our clients and various 3rd party locations to resolve issues preventing a driver from picking up or delivering vehicles.
• Working closely with Key Account Leads and Managers to handle customer requests in a timely and accurate manner.
• Audit auto bundles to ensure loads are not built overweight for drivers.
• Ensure vehicles with high value are marked and shipped enclosed trucks vs open.
• All other duties assigned by management.

Benefits

• Comprehensive Medical, Dental, and Vision insurance, with a variety of optional voluntary benefits, effective the first of the month following your hire date.
• Company-paid time off to help you recharge and maintain balance
• Eight company-paid holidays
• 401(k) and ROTH options to help plan for retirement
• A casual dress code that supports a comfortable and professional work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees