customer account analyst, Custom Order Solutions

Starbucks Coffee Company•Seattle, WA

3d•Onsite

About The Position

This role contributes to Starbucks’ success by delivering a high level of account based and specialized functional support for the Custom Order Solutions team, providing white glove account and order management for customers. The position supports end to end logistics execution and proactive issue resolution, driving customer satisfaction and supply chain compliance through effective order management, clear and timely communication, and cross functional collaboration with partners in planning, distribution, channels, manufacturing, and coffeehouse development. The role models and acts in accordance with Starbucks’ guiding principles.

Requirements

1-3 years of progressive experience in Supply Chain Operations
Customer service or related experience, ideally in a CPG company
Industry expertise within CPG and/or Foodservice and/or License Stores
Ability to understand how different business functions (e.g., finance, operations, HR, product) work together and apply that knowledge to drive progress on projects involving multiple teams
Microsoft Office (Excel & Outlook)
General understanding of supply chain operations and familiarity with core Customer Service policies and processes.
High organization skills and able to manage multiple priorities in a fast‑paced, collaborative environment.
Ability to work and make decisions independently in a fast paced environment
Ability to proactively identify and resolve problems
Excellent communication / interpersonal skills (verbal and written)

Responsibilities

Coordinate daily logistics operations including order management, shipment tracking, documentation accuracy, and issue resolution to ensure timely, compliant, and accurate delivery throughout the order to cash lifecycle.
Execute daily order management activities with a high degree of accuracy by monitoring queries, validating order details, and taking corrective action as needed to prevent service issues.
Partner proactively with internal stakeholders and external partners to identify, analyze, and resolve service disruptions, developing creative and cost effective solutions that protect customer satisfaction, strengthen relationships, and reduce deductions.
Analyze recurring supply chain issues, identify root causes, and recommend process improvements that enhance service reliability and efficiency; maintain accurate reporting and performance metrics to support compliance, continuous improvement initiatives, and supply chain excellence.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement