Custodian | Full-Time

MCI Careers•Iowa City, IA

65d•Onsite

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking Custodian team members who will be responsible for ensuring a clean and safe environment for employees and clients. This position cleans the contact center floor, restrooms and offices as well as ensuring basic building maintenance. Custodians are responsible for project cleaning, and any other employee identified needs. The ultimate responsibility of custodians is to ensure that employees and clients are impressed with the cleanliness and upkeep of the facility. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test

Requirements

Ability to take direction and self-motivate to accomplish the needs of the facility while maintaining courteous and effective working relationships with others.
Highly reliable with willingness to learn and acquire new skills
Ability to multi-task in a fast-paced environment
Exhibit professional communication & customer service skills
Exhibit tact, good judgment, honesty, and a high sense of responsibility when dealing with others.
High school diploma or equivalent
Proficient with basic PC skills
Able to read, speak and understand English to use chemicals and to communicate with employees

Nice To Haves

Janitorial and/or maintenance experience is preferred but not required

Responsibilities

Sanitizing high traffic areas as well as common areas
Empty wastebaskets and remove trash from building daily.
Dust furniture and surfaces weekly.
Polish stainless-steel surfaces and clean entrance glass daily.
Dust, mop, and vacuum floors daily.
Thoroughly wet mop hallway/public area floors weekly.
Remove and replace bulbs as needed.
Pick up trash and sweep exterior entrances.
Clean restrooms and wet mop restroom floors
Wet clean and disinfect surfaces and fixtures daily.
Refill restroom soap, tissue, towels.
Provide restorative services when emergencies arise, to include working alternate hours.
Move, assemble and maintain office furniture.
Assist IT Desktop Support with movement of computers for new turn-ups.
Hang pictures, posters and other wall hangings as required.
Pro-actively seek opportunities to improve cleanliness, appearance and operation to further enhance the guest’s experience.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.