Custodial Supervisor

National Geographic•Washington, DC

11d•$28 - $30•Onsite

About The Position

The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp), which will be completed in 2026. Components of the new guest experience will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard. How You’ll Contribute The Custodial Supervisor is an essential member of the Facilities Operations' management team. The team is responsible for the leadership necessary to preserve and enhance the cleanness of the building. The supervisor provides professional oversight and direction through direct contact or through management for daily cleaning, trash removal, litter control, recycling, special event services, conference services, snow removal, weather damage services and associated operations. The Custodial Supervisor position reports to the Facilities Services Manager. This position is considered essential (24/7) and personnel will be required to come to or remain at work during emergency situations to assure proper coverage. This role is responsible and accountable for ensuring impeccable service to internal and external customers, including visitors to the National Geographic Museum By being knowledgeable about the Museum, and directing the custodial team to be proactively helpful to those who need guidance of assistance while visiting the Museum or the Base Camp complex, and to demonstrate the highest quality of polite, friendly and courteous customer service. We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture. The start date for this position is January 12th 2026.

Requirements

High school diploma or equivalent preferred.
3 + years of Maintenance Supervision.
Must have a proven track record of excellent customer service with ability to display sound judgement and organizational skills to make effective decisions under pressure.
Possess strong managerial leadership skills to supervise / develop staff, manage projects and serve as key liaison for the Facilities team.
High standards and attention to detail is a must for this role
Experienced in managing event set-ups and removals

Nice To Haves

Skilled at communicating with others
A true team player with a “can do” attitude
A problem solver and able to work with multiple personalities
Possess good problem-solving skills
Collaboration and Teamwork Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume.
Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Responsibilities

General Building cleanliness, Staff management & scheduling (45%) Supervises, schedules, and assigns the cleaning staff in the daily cleaning of the building which includes emptying waste receptacles, debris and trash removal, vacuuming/shampooing floors and carpets, dusting and cleaning furniture, cleaning restrooms, washing walls, polishing, mopping floors, cleaning up spills, cleaning windows and window coverings, etc., in accordance with established procedures.
Maintain Inventory Supply + Training (15%) Instructs and trains employees in work policies and procedures and the use and maintenance of equipment, health and safety procedures, and other relevant trainings.
Work orders + Event Support (40%) Review and assign request for room set ups and take downs. Respond quickly and appropriately to all customer concerns or complaints.

Benefits

medical, dental, and vision insurance
engaging and comprehensive wellness program
401(k) retirement savings plan with matching contributions after 6 months of employment
flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave
12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.)
paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits
learning and development opportunities
Lifestyle Spending Account
pet adoption assistance and insurance
pre-tax transportation benefits with a generous employer subsidy
employer-paid life insurance and disability benefit
a variety of National Geographic discounts and perks