Custodial Account Manager

Cushman & Wakefield • Marlborough, MA

5d • $51,000 - $60,000 • Onsite

About The Position

The Custodial Account Manager is within the line of operations of C&W Services. The incumbent is responsible for the management of the assigned accounts, and the supervisors assigned to each account. Specific responsibilities include work-scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee evaluations, troubleshooting/problem solving, new hire orientation, training of supervisor and support personnel, customer relations, and special project work as requested.

Requirements

• 2-5 Years of management experience, and up-to-date knowledge of cleaning practices/procedures
• Excellent verbal and written communications skills and the ability to interact effectively at all levels.
• Excellent customer and employee relations skills
• Must be able to communicate effectively with a diverse workforce
• Bilingual English and Spanish a plus

Responsibilities

• Manages the overall activities of Projects; supervises the Supervisors
• Direct and develop subordinates to produce professional results and workmanship of an efficient Facility Management organization
• Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.
• Establish and maintain effective lines of communication with the customer and facility personnel regarding work schedules and distribution and coordination of materials in these facilities.
• Administration of the Work Order System client requests to ensure the work tickets have been distributed/performed/completed and closed on time as per the client request.
• Conducts quality assurance checks and manages materials inventory as well as general use of equipment
• Coordinates and controls special projects work on weekdays and weekends per the Periodic Schedule
• Measures performance of accounts against assigned budgets and quality standards to ensure appropriate and timely preparation.
• Work with established constraints and facility conditions and report on variances when applicable
• Interface with customer management personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied
• Organize and develop short and long-term goals and objectives
• Develop, implement, administer, and modify programs to maintain all physical assets and equipment, warehousing, and operations.
• Establish and implement policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance, and safety
• Resolves on-site service delivery problems
• Participates in ongoing management/technical skill development training programs
• Maintains/monitors work schedules of all personnel for two shifts, including the preparation and submission of weekly payroll in UKG system
• Submit janitorial supply orders for each account on the Procurement system
• Ensure that all facilities under his/her responsibility are safe and comply with all federal, state and local laws
• Ensure that environmental procedures and issues are being implemented through the direction of the customer’s environmental specialist representative.
• Conducts safety training orientation of employees and upload them in Utrac system.
• Cover for account managers vacations when necessary

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed