Cust Svc Agent

Federal Express Corporation • Hebron, KY

2d

About The Position

Responsible for driving customer excellence through day-to-day interaction with our customers around the globe. Expectations will be to handle customer service inquiries through multiple channels such as phone, ticketing system, and support log. In addition to meeting individual productivity goals, this position will be expected to work within our industry leading service levels. Performs other duties as assigned.

Requirements

• High school diploma/GED. Associate's or higher preferred.
• One (1) year of call center experience.
• Strong computer (windows/PC, excel, word, etc.) and keyboarding skills.
• Ability to maintain productivity and quality goals and keep up in a fast paced environment.
• Must be customer-focused with strong attention to detail and excellent communication skills.

Responsibilities

• handle customer service inquiries through multiple channels such as phone, ticketing system, and support log
• meet individual productivity goals
• work within our industry leading service levels
• perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees