Cust Svc Supervisor

HighRidge Medical LLC•Westminster, CO

6d•Onsite

About The Position

Highridge Medical creates the world’s most innovative spinal solutions across the spectrum from Motion Preservation to MIS to Bone Healing to Core Spine. Working at Highridge Medical is not just work. Life at Highridge Medical is purpose driven. Every day, you have the privilege of using your talents to demonstrate Confidence in your work and restore Confidence for our patients. Confidence that moves. We are seeking a proactive and experienced Sales Support Supervisor to lead our sales support team. The ideal candidate will oversee the daily operations of the sales support department and field inventory control, ensuring exceptional customer service and efficient order processing. This role is vital for achieving sales targets and maintaining strong relationships with our distributor partners.

Requirements

Education: High school diploma or equivalent; a bachelor's degree in business, marketing, or a related field is preferred.
Experience: 3+ years in a sales support or customer service role, with at least 1 year in a supervisory position or 5 years in a support role, preferably in the medical device or healthcare industry.
Skills: Strong leadership and team management skills, excellent communication and interpersonal skills, organizational skills, attention to detail, ability to work independently and as part of a team, problem-solving skills, and a proactive attitude.

Responsibilities

Team Leadership: Supervise and mentor the sales support team, providing guidance and support to ensure high performance and professional development.
Customer Inquiries: Oversee the handling of customer inquiries via phone and email, ensuring accurate information and prompt resolution of issues.
Order Management: Ensure the timely and accurate completion of shipments and order entry information, maintaining high standards of delivery.
Sales Team Assistance: Coordinate with the sales team to manage order-related requests, ensuring smooth operations.
Cross-Department Coordination: Collaborate with various departments to ensure timely delivery of products and services, addressing any logistical challenges.
Inventory Monitoring: Supervise the monitoring of inventory levels, communicating backorders and estimated times of arrival (ETA) to relevant stakeholders.
Distributor Support: Assist distributor partners in maintaining appropriate inventory levels, providing necessary support and guidance.
Product Knowledge: Maintain and disseminate a high level of product knowledge within the team to effectively support the sales team and customers.
Feedback and Reporting: Collect and analyze feedback from customers and the sales team, reporting trends and concerns to management for continuous improvement. Track department and individual KPIs.
Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the sales support operations.