Curriculum Library Student Assistant - JFL

Liberty University•Lynchburg, VA

3d•Onsite

About The Position

Working independently and exercising good judgment and discretion, Jerry Falwell Library Student Worker Assistant will conduct themselves professionally, courteously, and politely in interactions with library employees and customers. They will support one or more of the departments within the Jerry Falwell Library. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Conducts themselves as a professional by being on time and reliable for scheduled hours, adhering to the student worker dress code, and following instructions. Communicates clearly, including responding to emails in a timely manner, answering the phones and, alerting the supervisor to changes in schedule. Performs other duties as assigned by the supervisor and library administration. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. Works effectively as a team member, embracing and fostering LU’s mission. Performs the duties of the relevant position: Curriculum Library Student Assistant: delivers excellent customer service within the Jerry Falwell Library by answering basic directional, research, and computer or technical-related questions from all library customers. This position demands an obvious, vigilant posture while staffing the service desks. This position reports to the Curriculum Library Manager. Provides research assistance to customers in locating library resources using basic database, electronic book, and computer searching techniques. Assists customers with the use of the materials of the Curriculum Library, lamination, purchasing, binding, and copying. Performs general duties such as completing hourly counts, providing directions, and doing what is needed to maintain a clean and clutter-free environment conducive to study. Answers the Curriculum Desk phone, giving proper and precise directions to places within the library as well as across the campus, and directing questions to librarians and other departments as necessary. Additional information may be found here QUALIFICATIONS AND CREDENTIALS Education and Experience Required to be a current student in good academic standing. Federal Work Study approved preferred.

Requirements

Required to be a current student in good academic standing.
The ability to regularly push book carts weighing up to 250 pounds is required.

Nice To Haves

Federal Work Study approved preferred.
A grade point average of 3.0 or above is preferred.
One year of college education preferred.
Previous customer service experience preferred.
Second language proficiency preferred.

Responsibilities

Conducts themselves as a professional by being on time and reliable for scheduled hours, adhering to the student worker dress code, and following instructions.
Communicates clearly, including responding to emails in a timely manner, answering the phones and, alerting the supervisor to changes in schedule.
Performs other duties as assigned by the supervisor and library administration.
Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
Works effectively as a team member, embracing and fostering LU’s mission.
Delivers excellent customer service within the Jerry Falwell Library by answering basic directional, research, and computer or technical-related questions from all library customers.
Provides research assistance to customers in locating library resources using basic database, electronic book, and computer searching techniques.
Assists customers with the use of the materials of the Curriculum Library, lamination, purchasing, binding, and copying.
Performs general duties such as completing hourly counts, providing directions, and doing what is needed to maintain a clean and clutter-free environment conducive to study.
Answers the Curriculum Desk phone, giving proper and precise directions to places within the library as well as across the campus, and directing questions to librarians and other departments as necessary.