Culture and Inclusion Summer 2026 Internships

Southwest Airlines • Dallas, TX

2d • $20 - $22 • Onsite

About The Position

Notice: We ask that you apply with your personal email address rather than your school email (.edu) so we can stay connected about future roles at Southwest. Be sure to attach a resume to your application. The Southwest Airlines' Culture & Inclusion Intern will work on projects across several different Teams within Citizenship & Inclusion Departments. If hired, Interns may be asked to support a variety of projects within one of the following Teams: Culture & Employee Engagement: Culture & Employee Engagement Intern assist in creating an environment where Employees feel heard, recognized, celebrated, and supported through every step of their experience. As an intern in this department, you would promote, participate in, and help lead Companywide appreciations and celebrations. Interns will also support projects and programs related to Companywide storytelling and the overall Employee Experience. Employee & Corporate Giving: The Employee & Corporate Giving Intern will support the Employee & Corporate Giving team by providing hands-on experience in corporate social responsibility and employee engagement, helping Southwest Airlines make a meaningful difference in the communities we serve. This role assists with coordinating employee giving and volunteerism initiatives, Coheart Relief Fund and Southwest Airlines Foundation operations & giving, and national nonprofit partnership and travel grant program administration and activation. Additional Details: Join Southwest as a Summer 2026 Intern, with a 12-week internship lasting from May 19 – August 7, 2026. Pay of $20-$22 per hour, corresponding with progress toward degree Stipends may be offered based on eligibility and program criteria The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours (2702 Love Field Drive). Dedicate 40 hours each week (maximum of 8 hours per day) to your internship responsibilities and tasks. Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel). Interns will be provided any required equipment, such as a laptop, for the internship. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and engage via written, oral, and visual media.
• Outstanding oral presentation and written communication skills.
• Ability to be creative, forward-thinking, and display a passion for serving internal and external Customers with outstanding hospitality.
• Strong organizational skills and ability to coordinate multiple tasks and meet tight deadlines.
• Ability to handle a high level of responsibility and maintain confidential information.
• Ability to work on and balance multiple projects and deadlines simultaneously.
• Strong written and verbal communication for internal and external audiences, with an understanding of various dissemination techniques and methods to reach and appeal to target audiences.
• Ability to work collaboratively with diverse stakeholders.
• Comfort with spreadsheets and reporting tools.
• Accuracy in record-keeping and compliance.
• Ability to synthesize information from multiple sources and provide key findings.
• Ability to proactively communicate with Leader and Team regarding the status of ongoing initiatives.
• Ability to identify areas of opportunity, create a plan for improvement, and implement.
• Ability to apply strategic thinking to identify opportunities for improvement.
• Must be self-motivated and willing to work independently with some guidance and assistance.
• Ability to work well as part of a Team.
• Excellent Customer Service skills.
• General knowledge of Brand Recognition and Awareness.
• Ability to proofread and correct errors with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
• High School Diploma, GED or equivalent education required
• Progress toward a degree, major, or minor in Business, Communications, Event Planning, Hospitality, Industrial and Organizational Psychology, Marketing, Non-Profit Management, Organizational Development, Political Science, Public Affairs, Public Relations, Social Impact, or similar degree required
• Progress towards a 4-year undergraduate degree preferred
• To be eligible, you must be currently enrolled as a full-time student (as defined by your university) at the time of application and during the internship
• At least 3 semesters remaining at the time the internship ends is preferred
• Minimum 2.5 cumulative GPA at the time of application
• Must be at least 18 years of age
• You must have a valid U.S. Social Security Number to complete the full hiring process
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Nice To Haves

• Previous writing experience (e.g., school newsletter, business, creative).
• Previous event planning experience.
• Previous event follow-up experience (e.g., post-event surveys).
• Experience in analyzing, making inferences, and presenting large amounts of qualitative and quantitative survey data.
• Experience with market research, survey creation, and interpretation.
• Experience in Salesforce or comparable CRM or grant management/volunteerism platform.
• Canva and/or Adobe Design experience.
• Experience with SharePoint and Microsoft Teams.
• Previous Customer Service or hospitality experience.
• Previous Leadership experience.
• Experience in data analysis for future program improvement.
• Possibility of travel for projects and events.

Responsibilities

• Assist with Culture and Recognition projects and programs. Duties include: Helping to assess the success of current recognition programs and efforts; analyzing employee data, identifying areas of improvement and creating an optimization strategy, and preparing and presenting presentations to stakeholders.
• Assist with the planning and execution of appreciation events for our Employees in various cities; and help measure various statistics for the Culture Department.
• Assist with Culture events. Duties include: Assist with the planning and executing of large Employee events (meetings, rallies, parties, etc.); help with ordering, assembling, and shipping supplies; write blog posts and design visuals for internal use; work with outside vendors to order promotional items; work with hotels and venues to secure rooms, meeting spaces, and food.
• Assist with Culture Communications. Manage content on Culture social media channels including monitoring membership requests, responding to inquiries and posts in a timely manner, and addressing escalated content.
• Collaborate across the Department to discover and promote relevant stories of Southwest achievement within the context of the mission and vision of the Company.
• Assist with internal communications by drafting and curating content for Southwest communications channels including blogs, intranet, internal publications, and social channels.
• Provide support for Southwest Airlines Employee & Corporate Giving activities and associated events.
• Support in communications, content generation for internal and external channels
• Support in the creation and development of Team assets/resources
• Perform topical research and gather necessary reports and data to inform giving, programming and volunteerism strategies
• Support administrative procedures, such as data entry, promotional supply inventory and management
• May perform other job duties as directed by Employee’s Leaders.

Benefits

• Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
• Interns will be provided any required equipment, such as a laptop, for the internship.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees